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Head: Self Fulfilled

3 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Classification

  • Req
  • Closing Date 30 May 202
  • Location
  • Johannesburg


 Nedbank Wealth Cluster
  • Nedbank Insurance Division
  • Distribution functional area
  • Job Family
  • Sales And Services


 Career Stream
  • Sales


 Leadership Pipeline
  • Manage Managers


 FAIS Affected

 FAIS Affected
  • Yes
    Job Purpose
  • The purpose of this role is to lead and grow a team, whose role it is to develop and grow scale of our Nedbank Insurance, life and nonlife solutions, through digital channels

Responsibilities:

  • Lead the digital commercialisation team
  • Grow the digital commercialisation team
  • Ensure that you form part off all the bank's digital distribution channels through USSD, Money App, Kiosk, etc.
  • Penetrate the identified different segments within the bank
  • Commercialise through analyse banks data, create campaigns, develop targeted and personalised customer strategies
  • Understand the customer sales journeys on digital, analyse drop offs and know the solutions
  • Run sales funnel management to ensure success against digital sales targets
  • Ensure there is a clearly articulated sales and channel plan for digital execute with clarity & effectiveness
  • Form part of the Customer Journey Mapping and ensure great digital customer journeys to ensure uptake of Nedbank Insurance solutions through simple and effective sales processes
  • Acknowledge and adhere to Nedbank's policies, product training requirements, etc.
  • Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets
  • Drive great digital customer journey s to ensure take up on digital channels
  • Effectively manage stakeholder's requirements and deliverables timeously
  • Craft and implement developmental and talent strategy
  • Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary

Job Responsibilities Continue

  • Ensure optimisation of resources and workflow to increase productivity by ensuring effective resource and work allocation
  • Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery
  • Actively manage drop offs on the digital channels ensuring corrective measures are taken
  • Ensure that 70% of all Nedbank Insurance's sales volume is able to come through digital channels
  • Work closely with BITE to ensure appropriate technical capability is available foe sales to take place
  • Active drive sales campaigns on digital and ensure the operationalisation of funnel management to ensure a daily sales management regime
  • Work with the appropriate partners to ensure traffic is directed to Nedbank Insurance digital assets
  • Work with the appropriate partners to ensure that Nedbank Insurance is placed in a prominent place on the app
  • Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action
  • Ensure synergy between team networks through consistent and constant communication of expectations
  • Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy
  • Develop and manage the budget according to the strategic business requirements

People Specification

  • Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Preferred Qualification
  • Relevant industry specific qualification in Finance or Sales, Fais qualification, Regulatory Examination
  • Essential Certifications
  • Preferred Certifications
  • Minimum Experience Level 5 years in sales roles and must have been experienced in digital channels (nonnegotiable)
  • Relevant industry experience and track record of growth the digital sales channel and sales volumes for a client centric organisation. Insurance industry experience (life & nonlife)
  • Track record of sales delivery on digital channels across a large portfolio of solutions (we now have 18 different solutions live)
  • A degree is not required. Relevant experience and track record is required. The best person for this job is not one who has been trained to think in boxes

Technical / Professional Knowledge

  • Business administration and management
  • Business terms and definitions
  • Communication Strategies
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Organisational behaviour theory
  • Relevant regulatory knowledge
  • Management information and reporting principles, tools and mechanisms
  • Human Resource Policies And Practices


 Behavioural Competencies
  • Initiating Action
  • Building the Sales Team
  • Coaching the Sales Team
  • High-Impact Communication
  • Driving Successful Customer Engagements
  • Aligning and Executing Sales Strategy
- **_Please contact the