Administrator

2 weeks ago

Durban, KwaZulu-Natal, South Africa Health Solutions Full time

Introduction


Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.


Role Purpose
To provide an effective and efficient administrative and operational task function to support the team.

Requirements:

QUALIFICATIONS

  • Matric is essential (with Biology preferred)
  • Medical Claims Assessing Course Certification is an added advantage

EXPERIENCE

  • 25 years Health Operational experience inclusive of Managed care exposure is essential
  • Experience in Health Risk Management queries would be an advantage
  • Project administration experience is preferred

ATTRIBUTES

  • A good working knowledge of Word, Excel, Powerpoint and Outlook
  • Welldeveloped communication skills (both Written & Verbal)
  • Proven technical ability
  • Sound analytical and problem solving skills
  • Quality orientation and attention to detail
  • Teamwork orientation

Duties & Responsibilities

DEVELOP AN UNDERSTANDING OF INTERNAL ENVIRONMENT IN LINE WITH BUSINESS REQUIREMENTS
**_
INTERNAL PROCESSES_**•Pro-actively screen incoming calls, correspondence and respond independently where possible

  • Collaborate in supporting two-way communication between various internal and external stakeholders
  • Loading of reporting requirements; following the Jira processes for requests and supporting the team with proactive report trawling processes
  • Reviewing of data and correlation to the Oracle system for simple data verification requirements
  • Perform an efficient and accurate administrative function
  • Documentation of discussion point and project planning the Team deliverables and monitoring of teams tasks and activities
  • Identify and escalate priority issues
  • Support with the managing of calendars and effectively schedule appointments and set up of meetings
  • Deal promptly with client requests in a competent, efficient and professional manner
  • Drive and support effective teamwork within the department
  • Engage in appropriate training interventions to promote own professional development
  • Ensure to demonstrate the company's values on a daily basis
  • Participation in the planning and logistics of events / project relating to the department
  • Assist with general administration functions in relation to the broader Operations department
  • Understands how the business operations, what the key issues and risks are that drives business success; and how they impact on the commercial viability of the potential ventures and the profitability of the Group
  • Anticipates, meets and exceeds Client's needs by creating long lasting relationships that support the Client value proposition, supports their financial wellness and ensures client centricity
  • Drive a sense of urgency, focus, accountability, agility and execution to deliver business results
  • Actively leads change, does what is right for the business and drives continuous improvement through innovation
  • Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability
  • Prioritises the business interests of MM and invests in the success of the group by aligning effort across divisions
  • Persuades, convinces, influences and inspires others, both within MM and externally to win support, loyalty and gain commitment to the purpose of MM
  • Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations
  • Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned
  • Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MM by providing opportunities and experience to develop skills, competencies and business knowledge

ENABLE CLIENT CENTRICITY WITHIN AREA OF RESPONSIBILITY

CLIENT SERVICES

  • Build and maintain relationships with clients and internal stakeholders
  • Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Make recommendations to improve client service and fair

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