UX Researcher

2 weeks ago

Cape Town, Western Cape, South Africa LexisNexis Full time

Job Summary:
A UX Researcher I helps teams to understand user behaviours, needs and motivations. She/he works collaboratively with senior researchers and other business teams. She/ he uses observation techniques, interviews, task analysis and other feedback methodologies. She/he ensures our produts are regularly tested with users.

Responsibilities:

Customer (or User) Focus

  • Is familiar with and can use customer frameworks (e.g. Jobs To Be Done, personas).
  • Leverages analytics and other insights to better understand customer needs.
  • Leads research to explore and understand user needs.
  • Makes research driven recommendations to improve the overalll user experience.
  • Keeps up to date on news/incidents and understands what is happening in the market and with competitors.
Creative Problem Solving

  • Asks the right questions to explore the problem.
  • Works with designers to iterate and test solutions.
  • Independently identifies different research solutions.
  • Considers the problem from a number of angles.
  • Collaboratively analyses the results of research to recommend solutions.
Product Design

  • Under the guidance of seniors, follows a User-Centred research process.
  • Practices and learns research techniques.
  • Creates research documentation and analysis outputs.
  • Runs smallmedium research projects.
  • Works with UX Designer to define structure and layout of the product.
  • Works with Visual Designer to define the visual identity of products.
Data Driven Analysis & Testing

  • Regularly tests design work with users in partnership with UX Design team.
  • Proactively uses data to establish key metrics for projects.
  • Iterates research methods based on testing and data analysis.
  • Explores data from analytics packages, customer insight or other sources to understand context of research work.
Technical Skills

  • Uses relevant tools for research analysis.
  • Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
  • Proactively identifies needs for training in technical skills.

Competencies:
Personal Capability

Practices Self-Development

  • Is curious and keen to learn and develop new ideas, skills and knowledge
  • Acts on feedback to improve him/herself
  • Looks for developmental opportunities in daytoday work
  • Invests time and energy in selfdevelopment (professional qualifications, relevant reading, networking meetings, etc.)
Solves Problems and Analyzes Issues

  • Is able to ask effective questions and collect facts from multiple sources in order to solve problems
  • Is able to effectively identify and analyze problems and propose solutions
  • Effectively manages daytoday issues and problems without intervention
Innovates
- "Brainstorms" with others to look for different approaches to current process and tasks

  • Looks for opportunities to develop new ideas or thinking within own role
  • Experiments with new ideas as part of role
Interpersonal Skills

Communicates Powerfully and Prolifically

  • Demonstrates effective conversational skills, including active listening and questioning
  • Shares information relevant to own role
  • Participates in team presentations
Collaboration and Teamwork

  • Develops cooperative working relationships within the team
  • Considers how own style affects others and tailors interactions accordingly
  • Looks for ways to develop mutually beneficial relationships across teams
Builds Relationships

  • Is approachable and friendly
  • Asks for opinions of others
  • Participates in formal and informal gatherings to meet new people and develop new relationships
Experience and Education- Minimum 2 years of corporate work experience in a UX Researcher role

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