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Beauty SPA Admninistrator
2 weeks ago
Job Duties/Responsibilities will include:
Accurately schedule, change and cancel spa appointments
Greet everyone who enters and leaves the Spa facilities and acknowledge and greet all guests exiting the spa
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation to guests
Utilize spa POS and Credit Card machines with skill and proficiency
Answer the phone promptly and use the guest's name throughout the phone conversation
Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available
Handle guests' questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all guest requests, ensuring complete guest satisfaction.
Maintain a clean, safe, fully stocked and well organized work area
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
Maintain a positive attitude and contribute toward a quality work environment
To attend and participate in training and staff meetings
Assist in all areas of spa operation as requested by management
Previous experience in same or similar position
Grade 12
Tertiary qualification in hospitality advantageous
Excellent communication skills (verbal and written)
Ability to work shifts and weekends
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