Beauty SPA Manager

2 weeks ago


Johannesburg, Gauteng, South Africa HotelJobs Full time

Full Job Description
We currently has a vacancy for an experienced and competent Spa Manager to manage our Spa located Lanseria.

Minimum Requirements:

Grade 12 and / or equivalent qualification essential.
A tertiary qualification in Spa and / or Hotel Management will be an added advantage.
At least 5 (five) years' of relevant experience managing a Day Spa or a Guest House

Duties and Responsibilities:

The Spa Manager will be responsible for the overall day-to-day operational management of the spa (day spa and B &B) focusing on the full financial function and control, customer data base management and customer satisfaction, full managerial function of staff and management and control of all internal processes and policies, including but not limited to:
Daily Cash-ups
Stock-takes
Cash and Credit card management
Retail and Professional stock and equipment and target
Voucher management
Debtors management
Revenue
Statutory compliance
Sales and marketing
Customer Feedback and satisfaction
Recruitment
Management of employee time and attendance, disciplinary, performance management etc.
Scheduling and staff rostering
Training and development
File management
Internal controls and reconciliation

Key Competences

Abilities:
Must have a solid ability to delegate staff effectively in all aspects.

Must be able to work under pressure effectively.

Must be able to make effective decisions and use own initiative where necessary.

Must be able to deal with customers effectively.

Ensure that all set standards and quality is always maintained to ensure Customer Satisfaction.

Must be able to provide all relevant costs and revenue reports for the Spa.

Be able to maintain a high standard of cleanliness and hygiene throughout the Spa.

Ensure that all operating equipment is maintained in a good state of repair.

Must have a valid driver's license.

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