Community Manager

2 weeks ago


Cape Town, Western Cape, South Africa Dentsu Full time

Experience:
At least 1-2 years'

Key responsibilities:

Write social media content plans and copy that captures the brand tone and personality
Schedule and publish social media content using relevant tools and native platforms
Co-ordinate with relevant teams to leverage activity and ensure brand consistency
Build consumer trust by developing engaging and meaningful interactions with the community to build an online relationship with them
Always-on monitoring of the brand and its competitors' social media platforms
Daily monitoring of brand conversations on our social platforms ensuring timely responses to queries
Moderate conversations within the community
Support in social media crisis management
Maintain a view of what is trending on social media - including hashtags and creative ideas - with sometimes required participation
Respond to requests and facilitate/escalate responses with the client
Assess competitor performance to extract insights on organic and paid content
Compile daily, weekly and monthly reports that provide an overview of content performance and insights (engagement, page-growth sentiment, competitor activity)

Minimum requirements:

1-2 years working as a community manager in a content marketing or agency environment
Understanding and experience working with social media tools (e.g. Brandwatch, Sprout Social, etc.)
Well versed in competitor tracking
Experience in monitoring consumer sentiment
Demonstrable experience in facilitating conversations for a brand
Strong copywriting skills
Social media content production skills (e.g. short-form video, stories clips)
Comfortable in reviewing and interpreting data, with an ability to compile community-management reports
A people person with a great customer service skill set
Good listener, empathetic and adaptable
Ability to problem-solve when dealing with high-pressure situations
Preference will be given in line with Dentsu Creative's employment equity policy.

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