Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Ou Meul Bakery and Cafe Full time

As an Operations Manager, you will take overall responsibility for the management and success of the stores. You will need to manage all operational aspects of each store and drive sales, control costs and ensure brand standards are met.

You will motivate your managers and teams through great leadership and consistent management. You will need to make important strategic decisions and enforce Ou Meul policies & procedures. You will be responsible for successfully implementing new ideas, products, trials, policies and procedures.

You would be required to consistently monitor the store results and hold the relevant team members accountable when standards are not met. You will be involved in all aspects of the Ou Meul operation supporting the stores to deliver on brand values, standards and results. You will be involved in the setting up of new systems and implementing them across the business. You will need to have good excel and reporting skills and outstanding communication.

Our stores are spread across the Western Cape, with one in the Eastern Cape. This role will be based around Cape Town but there will be some travel involved and there may be a need to help out in other stores further a field from time to time, especially during busy periods.

You will report directly to Head Office Operations. You must have experience as an area manager or Operations manager in a similar environment.

Please note that the role is not limited to but will be largely measured on the outcome of the below.

  • Provide leadership for the organisation and a stimulating and supportive environment
  • Make important policy, planning, and strategy decisions.
  • Implement and review operational policies and procedures.
  • Manage all HR processes through the business
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee & enforce measurables set out by company
  • Ensure that budget targets are met
  • Ensure all legal and regulatory documents are in place and monitored
  • Successful implementation of processes and changes in stores
  • Identify and address issues in the stores
  • Build partnerships with our suppliers.
  • Drive effective communication throughout the business
  • Monitor and initiate store maintenance.
  • Develop safe and positive working environments for all staff.
  • Organise regular meetings with management to discuss store updates, issues and opportunities, training and development/succession planning
  • Evaluate employee performance and development plans.
  • Address customer issues and queries in an accurate and timely manner.
  • Manage training across the business
  • Auditing & assisting stores to ensure they comply with company standards.
  • You will report directly to Head Office Operations
  • Our stores are spread across the Western Cape, with one in the Easter Cape. There will be some travel involved and you will need to be prepared to spend nights away to help in other stores.

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