Lounge Manager

2 weeks ago

Kempton Park, Gauteng, South Africa HotelJobs Full time
The Lounge Manager is responsible for the day-to-day operations and management of our world class airport lounge.

The primary objective of this position is to ensure a five-star experience for all guests by consistently managing the delivery of impeccable customer service and ensuring the flawless maintenance and operations of the lounge.

This will require collaborative and constructive relationships with all stakeholders and interaction with the guests in the lounge.


This position is required to lead, manage, and develop the reception team into one that surpasses worldwide airport lounge service delivery.


The Lounge Manager is responsible for the management of the service providers in the lounge in line with the agreed service level agreements and business expectations.

This requires providing support, coaching, and addressing daily operational needs.

A tertiary qualification in a hospitality, hotel management, business administration or related qualification

5 years all round experience managing a hotel or business lounge.

Impeccable customer service style and ability to lead a small team

Experience in stakeholder management, budgeting and cost control

Proficiency in MS Office

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