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Senior Store Manager

4 months ago

Cape Town, Western Cape, South Africa Pedros Full time

DUTIES AND RESPONSIBILITIES:

  • Overseeing overall operation of the restaurant/ takeaway
  • Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
  • Overseeing and managing stock control, purchasing and orders
  • Dealing with customer complaints and maintaining customer service levels of the restaurant/ takeaway
  • Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
  • Managing staff including discipline and work rosters.
  • Work within a team and drive the restaurant/takeaway forward
  • Ensuring compliance with health and safety regulations
  • Ensure daily opening and closing procedures are conducted at the store
  • Marketing activities to ensure that promotion and incentive programmes are introduced at the store
  • Customer service relations management handling of customer service complaints and ensuring complaints are handled within the required time frame
  • People management ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
  • Recruitment and selection leading, training and monitoring the performance of the team in the store to increase productivity and profitability
  • Performance evaluation of staff

REQUIREMENTS:

  • Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
  • GAAP + Micros experience and knowledge
  • Advantageous
  • Management skills
  • Organizational skills
  • Customer service and good verbal communication skills
  • Problemsolving skills