Manager Key Accounts Acs
2 weeks ago
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards
Understand and manage risks and risk events (incidents) relevant to the role.
Manage a portfolio of customer accounts for which Absa Africa Cash Operations renders a service to and ensure delivery of service as per account plan.
Continuously deliver solutions to customers that will result in an increase of customer satisfaction.
Job Description:
Accountability:
Customer Relationship Management
- To be the first point of contact to all Cash Management's internal and external customers on any request, queries, information and to manage the overall service delivery and Service Level Agreements (SLA) rendered by Cash to the customers
- Manage customer satisfaction experience, client interface and retention of client by adhering to highest standards of service delivery.
- Align SBU strategy to Cash Operations' deliverables to ensure delivery of superior service
- Coordinate and attend Operational meetings with the Customers, CIB, RE or SBU's
- Set up a resolution process of dealing with internal and external client queries as well as complaints
- Take responsibility for strategic consulting by obtaining customer data from various systems. Utilise the data to identify strategic needs of customers based on trends and customer activity and thereafter provide solutions to improve the customers experience with the bank.
- Obtain customer targets from the RE and conduct analysis based on customer growth projection plans (e.g. canister analysis movement analysis, change order analysis, increased stores year planning), evaluate opportunities for business growth and developments of customer needs and refer to business partners.
- Work together with the Customer Liaison Officer (CLO) and Operations to develop initiatives that will result in customer retention e.g. exceed service delivery that is stipulated on the SLA
- Review the weekly query reports from the CLOs and obtain information from RE and conduct a trends analysis in the delivery of customer needs, develop action plans to address them and submit monthly report to customers on the progress against the action plans.
- Ensure collaborative resolution of customer concerns, queries or complaints by establishing and maintaining relationships with internal customers, vendors, and operations managers.
- Understand customers' business offering as well as the cash operations in order to deliver service that is relevant to that customer
- Work with TBB, Operations and CLO for client onboarding and take on arrangements, this will assist in ensuring that engagement with customers is improved operationally. There will be clear communication and proper understanding of the banking process; this is to mitigate customer expectations upfront. Operationally it will help with planning and proper capacity management.
- Support the RE in the submission of customer query reports and formulating ad hoc reports in preparation for customer meetings
Accountability:
Process
- Together with Risk Consultant identify risks related to cash processes that could result in a potential loss of customer business and thereafter develop action plan together with Risk Consultant, Business Efficiency and Cash Centre
- Review the customers' business processes and identify potential risk in the customers processing of cash before it reaches the Cash Centre develop action plans to address this risk and submit report to Customer Relations Manager (CRM)
- Be actively involved in driving and implementing projects that have been identified by the Operations together with the CRM
- Customer education and awareness created on new regulatory processes and business standards (SARB notes)
Accountability:
Finance
- Structure and align all customer related activities, initiatives, functions (e.g. billing for stationery orders) for the CLO's to action
- Ensure financial aspects of customer and billing arrangement are intact by reviewing the overall national billing and reconciliation schedules on a monthly basis. Based on the severity of the discrepancies engage with relevant parties.
- Work together with the RM & Reconciliation team to analyse and review monthly billing and thereafter develop an action plan to mitigate loss and risk.
Accountability:
Stakeholder Management
- Establish and maintain effective relationships with key business owne
-
Acs Principal Technical Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Oracle Full timeACS Principal Technical Account Manager -22000FTNApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsAdvanced Customer Services - Principal Technical Account ManagerThis role will be based in Johannesburg, South AfricaOracle Advanced Customer Services is a Global Line of Business within the Oracle Support...
-
Ac Works Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Terra Firma Solutions (Pty) Ltd Full timeJOB TITLE:AC Works ManagerMANAGER:Senior Construction ManagerLOCATION: JohannesburgQUALIFICATIONS: Relevant formal qualification Electrical Trade Test Wireman's license Valid driver's licensePREFERRED SKILLS: Efficient in MS Office suite Effective communication skills Analytical ability and attention to detail Understanding of solar installations and...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Dotsure Limited Full timeWhat's in it for you? Purposeful Work: We're not just about business; we're about making a real difference. Fast-Paced Adventure: Join a thriving team in a company that's sprinting forward. Culture of Excellence: Discipline, enthusiasm, and relationships are our secret sauce.Requirements:Your Role in Our Tail-Wagging Journey:Networking Maestro: Build and...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa ES Recruitment Full timeCustomers needs, relationship management and market penetration: Develop & preserve effective relationships with Key Accounts management, administrative and decision-making stakeholders within the account.Gather all required information to develop a robust Key account plan.Co-develop an annual key brand sales forecast with the client for production and...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Matters Full timeOur client is seeking a Key Account Manager who will be responsible for managing and developing key accounts within the organisation, ensuring customer satisfaction, driving sales growth, and achieving business objectives. This role requires a strategic thinker with excellent relationship management skills, a deep understanding of the FMCG market, and the...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full timeRandburg, Johannesburg, Gaureng - SalesKey Account Manager (JB3436)Randburg, JohannesburgR R32 000 CTC per month + commissionDuration: Permanent International outsourced marketing and sales specialist requires the expertise of a senior Key Account Manager._Minimum Requirements:Completed commerce related degree.4 or more years Senior Sales/ Key Account...
-
Key Accounts Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Sandi Crowther Recruitment Full timeGauteng, JHB - CentralOpportunity exists with well-established company in the Packaging industry for Key Accounts Manager with solid experience in managing large key accounts in excess of R250 million per annum.Responsibilities: Prepare weekly, monthly and annual reports Establish multilevel relationships within key accounts portfolio Prepare quotations,...
-
Key Accounts Management
2 weeks ago
Johannesburg, Gauteng, South Africa Ntiyiso Consulting Group Full timeDo you thrive on building strong client relationships and exceeding expectations?We're seeking talented individuals to join our team as Engagement Managers, Senior Consultants, Consultants, Analysts, and Business Analysts (Sr./Consultant) across Key Accounts.The Roles:- Engagement Manager (7+ yrs exp) Lead the charge in managing key accounts, exceeding...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Bristow Talent Full timeJob Description:Key Account Manager - InlandMontague Gardens, Cape TownFMCG Industry (Food)Responsible for achieving sales targets, profitability and maintaining strong and strategic business relationships with key accountsKey Responsibility Areas Develop & implement annual sales plan to achieve the growth targets, Channel & brand KPIS as agreed with the...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Dasy Group Full timeEstablished foodservice company looking for key account / relationship managers Key account experience- sales background- customer service- food sales history- food servicelooking after major accounts, key customersjhb based
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeJob DescriptionA leading B2B solution provider for casino operators has an awesome new career opportunity for a Key Account Manager to join their growing team in Johannesburg. You will be responsible for successfully developing, maintaining, and expanding all key account management activities. If you have experience in the betting and gaming industry and 3+...
-
Key Accounts Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Matters Africa Full timeOur client is looking for a Key Accounts Manager. This role is responsible for developing and managing relationships with key accounts. The Key Accounts Manager will be responsible for generating new business, growing existing business, and providing excellent customer service.Responsibilities: Create new product lines and grow the business / GP of the...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Michael Page Full timeAbout Our Client A proudly South African business, our client is a well established logistics distribution and supply chain company which offers inter-modal and warehouse solutions to ensure seamless movement of cargo to local and export markets. There are seven strategically placed depots (hubs), rail sidings, warehouses, and specialised technology and...
-
Key Account Manager
1 month ago
Johannesburg, Gauteng, South Africa Michael Page Full timeAbout Our Client A proudly South African business, our client is a well established logistics distribution and supply chain company which offers inter-modal and warehouse solutions to ensure seamless movement of cargo to local and export markets. There are seven strategically placed depots (hubs), rail sidings, warehouses, and specialised technology and...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa SMD Technologies Full timeKey Account Manager Duties and Responsibilities Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Developing a complete understanding of key account needs Anticipating key account changes and improvements Managing communications between key clients and internal teams Managing account...
-
Key Accounts Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Bristow Talent Full timeRole Description: Developing and managing a portfolio of Key Accounts Develop trusting relationships with key accounts, ensuring high levels of customer satisfaction Serve as the link of communication between key customers and internal teams Study and understand key clients' need and requirements Determine how to best meet the needs and requirements of...
-
Key Accounts Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Matters Africa Full timeOur client is looking for a Key Accounts Manager to join their team in ZambiaTo be mainly responsible for building and maintaining strong relationships with the Key Accounts. The position will supervise and support other managers to increase sales & profitability. As a Key Account Head, person should be organized and able to analyze the performance metrics...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Smdtechnologies Full timeKey Account Manager Duties and Responsibilities Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Developing a complete understanding of key account needs Anticipating key account changes and improvements Managing communications between key clients and internal teams Managing account...
-
Key Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeAre you a dynamic professional with a passion for retail and client management? Do you have a knack for building strong relationships and driving business success? If so, we have the perfect opportunity for youOur client is a leading company specializing in third-party aggregation and wagering platforms. Their innovative solutions are trusted by a diverse...
-
Key Accounts Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Prostaff Holdings Full timeMinimum requirements for the role:A tertiary qualification, preferably a chemical degree or diploma is preferred but not essential for this role.Previous experience having worked in a Sales role within the industrial chemical raw material manufacturing industry is preferred.Previous experience having worked within the detergent, paints and coatings,...
