Key Accounts Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Bristow Talent Full time

Role Description:

  • Developing and managing a portfolio of Key Accounts
  • Develop trusting relationships with key accounts, ensuring high levels of customer satisfaction
  • Serve as the link of communication between key customers and internal teams
  • Study and understand key clients' need and requirements
  • Determine how to best meet the needs and requirements of clients
  • Ensure on time delivery of the correct products to major clients in a timely manner
  • Dispatch information between key clients and internal teams
  • Resolve the complaints or concerns of major clients and provide longterm solutions to prevent future dissatisfaction
  • Prepare and deliver progress reports to internal and external stakeholders
  • Project coordination, planning and communicating project timelines to production team
  • Manage customer expectations and relationships
  • Communicate project timelines to production team
  • Continuous improvement by developing trusting relationships with the key customers
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Overseeing the commercials of quotations, Invoicing, logistics and budget
  • Determining Key Account forecasts
Requirements and skills

  • Proven experience as key account manager
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Client relationship management both corporate and individual.
  • Project Management
  • Problem and conflict management skills
  • Technical ability / understanding
  • Communication

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