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Senior Oceanfreight Export Controller
2 weeks ago
3 5 years Ocean freight Exports experience
Core mode (sea) fundamental principles
a. Ocean (FCL, LCL, RORO, BB) forwarding procedures
b. Ocean (FCL, LCL, RORO, BB) clearing procedures
c. Exports procedures
d. Customs procedures
e. Carrier (shipping lines) processes and procedures (requirements)
f. Transporter and network processes and procedures (requirements)
g. Customer liaison
h. Disputes, resolutions, and settlements
KEY JOB OUTPUTS
Maintaining discipline and upholding productivity standards
Promoting teamwork for a friendly & productive environment
Develop and maintain a high level of moral
Mentorship, guidance, and knowledge sharing (empowering others)
Share knowledge, ideas, and innovative thinking with each other
Managing & initiating action(s) to prevent occurrences of any non-conformities relating to the stipulated processes & procedures
Identifying & recording any problems relating to the processes, procedures, and the Quality System(s)
Initiate, recommend, and provide solutions through the respective channels
Strive to continually achieve the following key business drivers and KPIs,
- Increase profit per customer
- Access to capital
- Positive cash flow
- Customer engagement
- Customer service excellence
- Company brand awareness
- Risk management
- Continuous systems and process improvements
- Building human capital ahead of demand
Business Processes & Policies
Identify where automation, integration and technologies can be implemented to improve the deliverables of the company
Develop new strategies for certain markets, clients, trades, routes, and modes
Analyse trends and data conclusions
Analyse client activity, volumes moved, routes in operation, profits, and losses
Ensure all processes are adhered to and QA points are in place
Ensure compliance and accreditation within the ISO system
Close all / any gaps that might be present
Strategic involvement with KAMs (Key Account Manager) to establish client opportunities and securing for new or extension business
Full Sea freight Import and Export (Forwarding & Clearing) function to be handled with all associated activities & requirements.
Service Providers & Companys Network
Ensure SLAs (Service Level Agreements) are monitored, measured and up to standard on services received from SPs.
Address any deviations / changes on the required level.
Identify where automation, integration and technologies can be implemented to improve.
Quarterly evaluation & meetings of SPs and to ensure contracts & Standard Terms & Trading Conditions (STTCs) are in place.
Negotiate standardized / better buying rates and extended credit terms with all SPs
Appoint new service SPs that are market innovators within the same frameworks as above
Blacklist / suspend support to those SPs that are not performing or are problematic or no longer viable
Strive for common / same directed support with SPs to ensure all offices align strategic support for maximum benefit harnessing
Customer Engagement
External client visit(s) where required and opportunities arise.
Ensure SLAs are monitored, measured and up to standard on service provided to clients.
Address any deviations / changes on the required level
Customer feedback, Customer care, service delivery failures, service delivery success
Eliminate risks to lose any clients whilst constantly growing the relationship
Use any new processes, strategies, systems from one client (sector) to another client (sector) clone success
View clients as individual business units
Identify where automation, integration and technologies can be implemented in order to improve
Financial Input
Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)
Ensure each clients rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines, and requirements
Ensure standardize (but client specific i.e., adapted) pricing structures are in place
Updating monthly FCL, LCL, ocean freight, fuel surcharges and any other rates.
Ensure on-time invoicing reporting (unbilled report & accruals)
Ensure on-time delivery report
Ensure on-time query resolutions for debtors & creditors (SPs)
Ensure on-time query resolutions CBO and debtors management (customers)
System & software literacy
- MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- ILS (In House systems)
- L-Shipping (In House systems)
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