Claims Service Consultant Desktop: Specialist Real

2 weeks ago


Pretoria, Gauteng, South Africa Santam Full time

OPPORTUNITY
Santam's Tailored Claims Solutions department has positions available for a

Claims Service Consultant:
Desktop based in Centurion. WHAT WILL YOU DO


The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

Accountable for all claim interactions directly with the client/broker.
Determine merits, quantum, item identification, buying.
Negotiating and settling of claims with the insured/broker.
Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
Ensures that the claim is handled efficiently.
Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage

Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.

Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.

Communicate the process from the start of the claim and act as contact person if the client needs more information.


QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 12
An insurance qualification is recommended
3 years' experience in short term claims environment with focus in commercial and personal
Experience in house contents accidental loss/damage claims
Experience with all House contents lightning claims
Experience with personal all risk claims
Experience with buildings combined bursting & overflowing claims
Previous geyser claims handling experience
Personal & Commercial policy experience
Experience with regards to assessment of Non-Motor claims
In depth knowledge of building assessments would be highly beneficial

SKILLS
Computer Literate (MS Office Package)/ BPM
Excellent communication skills (verbal & written)
Ability to work under pressure
Negotiating skills

COMPETENCIES
Client Service Orientation
Analytical Thinking
Information Seeking
Drive for Results
Organisational commitment
Teamwork and Co-operation

WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.



  • Pretoria, Gauteng, South Africa Santam Full time

    About the CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is...


  • Pretoria, Gauteng, South Africa Professional Sourcing Full time

    Job Overview:Claims Fulfilment Consultant (Financial Services)**Location: Durban, KwaZulu-NatalA well-established financial services provider has an exciting new position available for a Claims Fulfilment Consultant.The responsibilities of the Claims Fulfilment Consultant will be to ensure that the concern provides the best customer experience to all of its...

  • Claim Consultant

    2 weeks ago


    Pretoria, Gauteng, South Africa JSM Business Services Full time

    Claim Consultant / AdministratorROLE AND RESPONSIBILITIES Management of calls in a professional and efficient manner Follow up calls where and when needed Building professional relationships Handling all information on basis of trust Dealing with clients and processes in line with company procedures Optimal use of the "Call Centre" computer system Follow the...


  • Pretoria, Gauteng, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert: Claims Assessor Specialist - Discovery Life Business Unit: Discovery Life Function: Claims Administration Discovery – Discovery Life Claims Assessor Specialist About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...


  • Pretoria, Gauteng, South Africa Customer Loyalty Consultants Full time

    CLC is currently recruiting for a VAPS Claims Consultant to join our Claims Department.Job Purpose and Overview: The purpose is the effective claims handling and settlement of VAPS claims. Ensure efficient service levels to internal and external clients. These duties include accurately reserving a claim, reviewing insurance policies to determine cover,...


  • Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Tshwane (Pretoria)**CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently recruiting for a...


  • Pretoria, Gauteng, South Africa Danté Personnel Recruitment Full time

    SA - Gauteng, RandburgR R15 000 based on experience Our Client based in Randburg is looking for a Junior Claims Consultant (Commercial & Personal lines)Minimum requirements: Minimum 1-2 years experienceCompleted RE5Excellent communication skillsResponsible for all Claim Administration Consultant: Mellissa Rambally - Dante Personnel Johannesburg


  • Pretoria, Gauteng, South Africa A Triple A Recruitment Full time

    Our client in the Insurance industry is seeking a Real Estate Specialist - Real Estate to join their team in Sandton. We are inviting applicants / suitably qualified persons to apply. Position Purpose is to provide professional real estate services expertise. This service should include short term and long term forecasting, research and documentation of data...

  • Claims Consultant

    2 weeks ago


    Pretoria, Gauteng, South Africa Multiform Human Development Full time

    Remuneration:to be discussed during the interview process and to be based on commission structure, according to a percentage split between the Consultant and the Company.Nature of employment: The successful incumbent will be employed on a permanent basis after completion of a probationary period.ExperienceFormal education and qualifications as a minimum...

  • Specialist, Claims

    2 weeks ago


    Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure effective and efficient resolution of the Corporate and Commercial claims andrelated account payments by adhering to the identified processes, procedures,standards and exercising appropriate discretion and ensure delivery within the agreed SLAs and TATs of...


  • Pretoria, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Location: Roodepoort, Gauteng, South Africa CAREER OPPORTUNITYSantam Claims has a position available for a Claims Quality Consultant within Tailored Claims Solutions team, based in Constantia Kloof,...


  • Pretoria, Gauteng, South Africa PSG Konsult Full time

    Job description:The Claims Consultant will be responsible to provide administrative assistance and support in line with commercial lines insurance.Responsibilities: Client face to face meetings Liaising and providing feedback to clients of claim progress. Handling client queries Claims Management: the daily claims process from capturing received claims to...


  • Pretoria, Gauteng, South Africa Recooty Full time

    Galetti Corporate Real Estate is committed to developing long-term, successful relationships that contribute to achieving personal and business goals for our valued clients, including an impressive list of noteworthy investors, business owners, and corporates.Led by a team of highly dynamic, passionate, and experienced real estate specialists, Galetti...

  • Service Providers

    2 weeks ago


    Pretoria, Gauteng, South Africa Medpharm Recruitment Full time

    A reputable Medical Aid is seeking an experienced Consultant to join their Service Providers, Contracting and Research Department.Job Purpose:To provide optimal support to the Healthcare Providers on the network, expand the network and to promote the Scheme.Duties: Proactive Management for short paid claims and Overcharged Claims. Increase referrals to...


  • Pretoria, Gauteng, South Africa King Price Insurance Full time

    Purpose of position:Processing all commercial claims according to the company's claims philosophy, whilst ensuring continuous improvement of customer service and technical delivery.Responsibilities: Complete understanding of the claims handling process and processing claims accordingly Identifying risks and acting on it Capturing and processing claims...

  • Desktop Publisher

    2 weeks ago


    Pretoria, Gauteng, South Africa Christian Art Distributors Full time

    Introduction:Christian Art Distributors, a leader in the Christian publication market, requires the services of a desktop publisher to fulfil the needs of our growing organisation. Head office based in the Vaal Triangle, Vereeniging.Job description:As a desktop publisher at Christian Art, you'll be crucial in crafting top-notch publications. Your skills in...


  • Pretoria, Gauteng, South Africa Ioco Full time

    Join the iOCO Infrastructure Services CommunityWhere Work is an Adventure, Not Just a Job. We are seeking a highly skilled and experienced Senior Desktop Engineer to join our IT team. As a Senior Desktop Engineer, you will be responsible for overseeing and managing the organization's desktop infrastructure, providing technical support, and implementing...

  • Claims Clerk

    2 weeks ago


    Pretoria, Gauteng, South Africa Findojobs South Africa Full time

    Vacancy DetailsEmployer:Credit Link Placements The purpose of the job is to review and process all retail claims and ensure that supporting documents arecorrect and accurate.Overall, the Retail Claims Clerk plays a crucial role in managing customer claims and returns effectively,maintaining customer satisfaction, and upholding the reputationKEY...


  • Pretoria, Gauteng, South Africa Finding Personnel Full time

    REF NUMBER:FP032:STATUS: OPEN FOR APPLICATIONSPLEASE TAKE NOTE A copy of your CV Copy of your ID, Copy of valid drivers license All qualifications (Matric and Tertiary Qualifications) A clear and recent head and shoulders image of yourselfCV must include the following or will not be processed:Full CV (FULL name and what you are known as) with all dates -...


  • Pretoria, Gauteng, South Africa People Dimension Full time

    Duties & ResponsibilitiesHandling commercial claims including Heavy Commercial Vehicles claims from registration, right up until settlement Ensuring confirmation of cover has been completed correctlyReporting and handling of commercial motor and non-motor claimsCommunicate with clients, the responsible party, their insurers, solicitors, and various other...