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Claims Consultant
2 weeks ago
Remuneration:
to be discussed during the interview process and to be based on commission structure, according to a percentage split between the Consultant and the Company.
Nature of employment:
The successful incumbent will be employed on a permanent basis after completion of a probationary period.
Experience
Formal education and qualifications as a minimum requirement
- Matric
RE
- FETC in Short Term Insurance NQF 3+ years experience in Commercial and Personal Claims (Motor and Nonmotor)
- HCV Experience
- Marine Experience (Advantageous)
- Fully computer literate (MS OFFICE)
- Fluent in Afrikaans and English
Inherent requirements and skills applicable to this vacancy
- Excellent analytical skills
- Ability to solve problems
- Punctuality
- Resilience
- Excellent communication skills
- A sound understanding of various financial policies, products and portfolios
- Passionate about customer care
- Ability to work independently
- Attention to detail
- Innovative, outgoing and a dynamic persona
- Achievement driver
- Excellent motivational capabilities
- Ethical
- Ability to establish and maintain client relationships
- Ability to resolve conflict
Responsibilities
- Receiving all claims notifications from clients
- Screening policy cover, wordings and claim documents
- Reporting claims
- Corresponding with clients, brokers, insurers, assessors
- Adherence to SLAs
- Recordkeeping
- Ensuring that all claims are finalised with urgency and accuracy
- Interpreting claims issues and complex resolutions
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