Client Service Representative

2 weeks ago

Cape Town, Western Cape, South Africa Pragma Full time

Job Advert Summary:

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy.
We encourage people with disabilities and from diverse backgrounds to apply.

Building relationships with existing and potential clients. Get to interact with people about the softer elements of the buisness. Dynamic team environment.

Minimum Requirements:

  • Matric.
  • Ability to comprehend technical information.
  • Minimum of 12 months customer service experience.
  • Strong administrative and organisational skills with high attention to detail and accuracy.
  • Ability to work any of the fixed shift periods in line with business requirements.

Duties & Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Take ownership and responsibility of customer queries ensuring timely and accurate resolution.
  • Deescalate situations involving dissatisfied customers, offering assistance and support.
  • Meet quality standards in order to contribute to the overall customer satisfaction.
  • High motivation with ability to meet and exceed targets.
  • Ability to work under pressure and be selfmotivated.
  • Ability to adapt to change.
  • Ability to plan, organise and prioritise.
  • Good communication skills both verbal and written.
  • Contribute to success of team to achieve targets and Service Level Agreements.
  • Understand and adhere to company policy and procedure.

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