Installation Support Administrator

2 weeks ago


Pretoria, Gauteng, South Africa Tracker South Africa Full time
Tracker requires the services of an Administrator in the Installations Support division based at their Head Office in Johannesburg.

The candidate will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment.

We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Establishing, building, and maintaining relationships with our various partners.
Complete administrative tasks, feedback, and daily statistical reporting.
Ensure that Customer Service standards are maintained in a highly pressurized environment.
Provide service within the region as well as other departments/regions/staff within Tracker.
Meet/exceed targets.
Follow up regarding Service Request that have been generated.
To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
Returned Service Requests re-allocated as requested.
Distribution of Service Requests.
Weekly follow up of Service Request on the Fitment Centre CRM Site.
Sending weekly Service Request stats to the relevant regional manager.
Managing the daily performance of the RPA-BOT.Manual intervention where needed when the RPA-BOT is down. Taking ownership of all queries received and calls taken and assisting the client within our SLA's.
Matric with at least 1 year Contact Centre experience.
Fitment centre administration experienceExposure working on SR's distributing FD and HD sitesMicrosoft OfficeExcellent typing and accurate data capturing skills.
Analytical skills.
Ability to work under pressure.
High levels of self-discipline.
Be able to work independently.

Medical Aid Provident Fund NB:
Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Do you require assistance with the registration or application process ?Click the button below to visit our FAQ/Support page and ask for help.

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