Quality Assurance Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Ten Group Full time
Join Ten Group as a Quality Assurance Specialist

Ten Group is a leading luxury hospitality, travel, and lifestyle company. We create bespoke travel journeys, offer world-class accommodations, and provide exclusive lifestyle services. Join us to be part of a team dedicated to delivering unparalleled experiences to our discerning clientele worldwide.

Job Summary: As a Quality Assurance Specialist , you'll be the guardian of our service standards, ensuring our offerings meet the highest quality expectations. Collaborate with our Training, Client Services, and Operations teams to drive continuous improvement and uphold our vision of being the most trusted provider of personalized services globally.

Key Responsibilities:

  • Manage QA Processes: Oversee the QA process, ensuring calls and requests are monitored and scored monthly. Document and feedback findings, and create regular QA reports.
  • Drive Service Improvements: Coach teams based on QA findings, participate in forums to identify improvement opportunities, and implement solutions. Assess success through targeted audits.
  • Collaborate and Train: Work with training teams to align on expectations, deliver practical training, and create coaching materials.

Requirements

Education/Experience:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 5 years working experience for a premium Hospitality, Hotel, Travel or Leisure company
  • Minimum 3 years experience working in a similar role.
  • Proficiency in English, both written and spoken.

Knowledge, Skills & Abilities:

  • Communication: Confident and persuasive with excellent verbal and written communication skills for effective interaction with clients, management, and business partners.
  • Member Advocacy: Passionate about service delivery standards, demanding excellence on behalf of our members.
  • Tactful: Ability to maintain good relations and show consideration for others.
  • Discretion: Capable of handling sensitive and confidential matters with care.
  • Common Sense: Ability to apply practical understanding to carry out detailed but straightforward instructions.
  • Responsibility: Accountable for one's conduct and performance.
  • Independence: Self-motivated with the ability to work independently with minimal supervision.
  • Attention to Detail: Keen eye for minute details in projects or tasks.
  • Time Management: Efficient in organizing and completing work within given deadlines.
  • Project Management: Skilled in organizing and directing projects to completion.
  • Multitasking: Ability to handle multiple priorities simultaneously.
  • Accuracy: Committed to performing work accurately and thoroughly.
  • Computer Proficiency: Advanced skills in MS Office, CRM tools, and internet applications.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • A competitive salary depending on experience.
  • Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Safe & secure offices in the Foreshore with complimentary off-street parking for this in-office days

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

Thank you for considering a career with us. Don't miss the opportunity to join our team The application deadline for this position is 04. July 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Quality Assurance Specialist-03PFBDescription: Description - External Bringing smiles is what we do at TTEC... for you and the customer. As a Quality Assurance (QA) Specialist working onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Join Our Team as a German-speaking Quality Assurance SpecialistWe are a leading luxury hospitality, travel, and lifestyle company, crafting customized travel experiences, providing top-notch accommodations, and offering exclusive lifestyle services. Become part of our team dedicated to delivering exceptional experiences to our discerning clientele...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Full Circle Resourcing Full time

    REQUIREMENTS & QUALIFICATION Degree in Quality/Engineering Quality body: Certification by industry recognised professional organisations is preferred (Certified Quality Auditor, Certified Quality Manager, advanced quality planning APQP, SPC, TQM).ISO: ISO 9000: 2015 / ISO 9001: 2015 / ISO 3951 Certificate/s Minimum 35 years experience in Quality Assurance...

  • Photographic Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Paqueta Personnel Full time

    My client, a leading and well known company based in Woodstock requires a competent and experienced Photographic Quality Assurance Specialist to join their team.This position reports to the Image Workflow Manager.Requirememts:Tertiary qualification in Photography or Cinematography Compulsory.Advanced Knowledge and understanding of digital RAW image...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Join Ten Group as a Quality Assurance Specialist Ten Group is a leading luxury hospitality, travel, and lifestyle company. We create bespoke travel journeys, offer world-class accommodations, and provide exclusive lifestyle services. Join us to be part of a team dedicated to delivering unparalleled experiences to our discerning clientele worldwide.Job...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa PIE IN THE SKY, MONTAGUE GARDENS CAPE TOWN Full time

    Quality Assurance & New Product Development OfficerPurpose of the role:In close liaison with the Quality Manager and the Quality team translate the Qualiity policies and procedures into Standards Operating Procedures (SOPs), as part of a systematic & systems-based approach that serve 1. the assurance of quality within a coherent system, 2. the mitigation of...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Vencorp Placements Full time

    We're recruiting a Quality Assurance - IPC Co-ordination in Cape Town area. Your role will be to coordinate, oversee and manage the repetitive patient documentation and medical necessity process for all patients meeting the repetitive patient description. Conduct yearly ISO internal audits to ensure management continues to follow process improvement...

  • Quality Assurance Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

    VACANCY - QUALITY ASSURANCE REPRESENTATIVE Milkor Integrated Systems (Pty) Ltd, Is an Aerospace company with an international footprint providing turnkey solutions on the land, sea, air and cyber domains. Our team is comprised of highly skilled professionals who are committed to excellence, innovation and safety. As technology continues to advance, UAV...

  • Quality Assurance Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Perfect Placement Recruitment Full time

    Our Client is seeking a Quality Assurance RepresentativeArea:Cape Town, Airport CitySalary: Market relatedREQUIREMENTS & QUALIFICATION Degree in Quality/Engineering or related field (4 year degree). Quality body: Certification by industry recognized professional organizations is preferred (Certified Quality Auditor, Certified Quality Manager, advanced...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa MMWentzel Full time

    We are looking for Quality assurance agent that will support the organization to ensure that the sales agents comply with our quality standards.REQUIREMENTS: QA experience in a call center environment Minimum of two years' experience- multilingualAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa MSD - CONSULTING Full time

    REQUIREMENTS Minimum 1 year experiance in Quality Assurance Matric Needed Hard Working PunctualJob Type: ContractContract length: 4 monthsSalary: R6,000.00 per month

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Batatu Electrical Full time

    A quality assurance manager to ensure that the company adheres to all applicable laws and regulations, including health and safety, environmental protection, and consumer rights. The manager also ensures that the company has adequate resources to meet its obligations.Ability to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa MSD - CONSULTING Full time

    REQUIREMENTS Minimum 1 year experiance in Quality Assurance Matric Needed Hard Working Punctual- having the below languages is an advantage for the post, Afrikaans, Xhosa, Zulu, Sotho, Venda, Tswana, Tsonga, Ndebele, Swati.Job Type: PermanentPay: R5 500,00 per month

  • Quality Assurance Tester

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracking Talent: a WilsonHCG Company Full time

    Quality Assurance Tester.Well respected Investment Administrator is hiring QA Tester's to join their Quality Assurance Department. This is an exciting opportunity for an experienced QA tester who is passionate about user experience to test financial products and systems for an Investment Administrator.The Quality Assurance team is growing as the Investment...

  • Quality Assurance Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lula Full time

    WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love,...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...

  • Quality Assurance Specialist Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    Join Ten Group as a Quality Assurance Specialist :Ten Group is a leading luxury hospitality, travel, and lifestyle company. We create bespoke travel journeys, offer world-class accommodations, and provide exclusive lifestyle services. Join us to be part of a team dedicated to delivering unparalleled experiences to our discerning clientele worldwide.Job...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa SFG Engineering Services Full time

    Key responsibilities & duties: Develop/establish/maintain processes and metrics that support ISO 9001 requirements for Production. Perform Incoming inspections of materials and marking of heat/serial numbers for inventory control. Maintain supplier status and perform External Provider Evaluations. Track and report on time delivery. Maintain production...

  • Quality Assurance Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa GAP Consulting Full time

    Western Cape, CPT - CBD Auto Component Manufacturers, Remanufacturers & Retailers R R 25 000 Job ref: CM000045/ZS Vacancy type: PermanentSHIFTINTOHIGHCAREER by joining a Manufacturing Company that seeks the expertise of a Quality Assurance CoordinatorMINIMUM REQUIERMENTS Minimum of 3 to 5 years experience in Quality Assurance in the Manufacturing Industry...

  • Quality Assurance Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa AVI Limited Full time

    Indigo Brands, based in Cape Town, is a subsidiary of AVI Limited (AVI). Leaders in personal care and beauty products including female and male perfumed body sprays, roll-on deodorants, body care, face care, colour cosmetics and liquid fragrances. Well-known brands include Yardley Bond Street, Gorgeous, Lace, English Blazer and Lenthéric Hoity Toity, Solo...