Quality Assurance Specialist Cape Town

2 weeks ago

Cape Town, Western Cape, South Africa Ten Group Full time

Join Ten Group as a Quality Assurance Specialist :
Ten Group is a leading luxury hospitality, travel, and lifestyle company. We create bespoke travel journeys, offer world-class accommodations, and provide exclusive lifestyle services. Join us to be part of a team dedicated to delivering unparalleled experiences to our discerning clientele worldwide.

Job Summary:

As a Quality Assurance Specialist, you'll be the guardian of our service standards, ensuring our offerings meet the highest quality expectations.

Collaborate with our Training, Client Services, and Operations teams to drive continuous improvement and uphold our vision of being the most trusted provider of personalized services globally.


Key Responsibilities:

-
Manage QA Processes: Oversee the QA process, ensuring calls and requests are monitored and scored monthly. Document and feedback findings, and create regular QA reports.
-
Drive Service Improvements: Coach teams based on QA findings, participate in forums to identify improvement opportunities, and implement solutions. Assess success through targeted audits.
-
Collaborate and Train: Work with training teams to align on expectations, deliver practical training, and create coaching materials.

Requirements:

Education/Experience:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 5 years working experience for a premium Hospitality, Hotel, Travel or Leisure company
  • Minimum 3 years experience working in a similar role.
  • Proficiency in English, both written and spoken.

Knowledge, Skills & Abilities:

-
Communication: Confident and persuasive with excellent verbal and written communication skills for effective interaction with clients, management, and business partners.
-
Member Advocacy: Passionate about service delivery standards, demanding excellence on behalf of our members.
-
Tactful: Ability to maintain good relations and show consideration for others.
-
Discretion: Capable of handling sensitive and confidential matters with care.
-
Responsibility: Accountable for one's conduct and performance.
-
Independence: Self-motivated with the ability to work independently with mínimal supervision.
-
Attention to Detail: Keen eye for minute details in projects or tasks.
-
Time Management: Efficient in organizing and completing work within given deadlines.
-
Project Management: Skilled in organizing and directing projects to completion.
-
Multitasking: Ability to handle multiple priorities simultaneously.
-
Accuracy: Committed to performing work accurately and thoroughly.

Benefits


Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.

We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.


_ Rewards designed around you:
_

  • A
    competitive salary depending on experience.
-
Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.
-
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
-
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
-
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
-
Remote Working Holidays - possibilities to Travel and Work anywhere in the world
-
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would

  • Be part of our global, dynamic, and
    inclusive Team, with diversity at its core.
  • Genuine
    career opportunities within a dynamic and international company.
  • We also offer a company contribution towards
    medical aid, and
    transport home for those working a late shift (applies to those who don't have a car).
  • Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Safe & secure offices in the Foreshore with complimentary offstreet parking for this inoffice days

Who We Are


Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team.

Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel.

At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and th

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Quality Assurance Specialist-03PFBDescription: Description - External Bringing smiles is what we do at TTEC... for you and the customer. As a Quality Assurance (QA) Specialist working onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa PIE IN THE SKY, MONTAGUE GARDENS CAPE TOWN Full time

    Quality Assurance & New Product Development OfficerPurpose of the role:In close liaison with the Quality Manager and the Quality team translate the Qualiity policies and procedures into Standards Operating Procedures (SOPs), as part of a systematic & systems-based approach that serve 1. the assurance of quality within a coherent system, 2. the mitigation of...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa MMWentzel Full time

    We are looking for Quality assurance agent that will support the organization to ensure that the sales agents comply with our quality standards.REQUIREMENTS: QA experience in a call center environment Minimum of two years' experience- multilingualAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Batatu Electrical Full time

    A quality assurance manager to ensure that the company adheres to all applicable laws and regulations, including health and safety, environmental protection, and consumer rights. The manager also ensures that the company has adequate resources to meet its obligations.Ability to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Vencorp Placements Full time

    We're recruiting a Quality Assurance - IPC Co-ordination in Cape Town area. Your role will be to coordinate, oversee and manage the repetitive patient documentation and medical necessity process for all patients meeting the repetitive patient description. Conduct yearly ISO internal audits to ensure management continues to follow process improvement...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...

  • Quality Assurance Tester

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracking Talent: a WilsonHCG Company Full time

    Quality Assurance Tester.Well respected Investment Administrator is hiring QA Tester's to join their Quality Assurance Department. This is an exciting opportunity for an experienced QA tester who is passionate about user experience to test financial products and systems for an Investment Administrator.The Quality Assurance team is growing as the Investment...

  • Quality Assurance Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Perfect Placement Recruitment Full time

    Our Client is seeking a Quality Assurance RepresentativeArea:Cape Town, Airport CitySalary: Market relatedREQUIREMENTS & QUALIFICATION Degree in Quality/Engineering or related field (4 year degree). Quality body: Certification by industry recognized professional organizations is preferred (Certified Quality Auditor, Certified Quality Manager, advanced...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Join Our Team as a German-speaking Quality Assurance SpecialistWe are a leading luxury hospitality, travel, and lifestyle company, crafting customized travel experiences, providing top-notch accommodations, and offering exclusive lifestyle services. Become part of our team dedicated to delivering exceptional experiences to our discerning clientele...

  • Quality Assurance Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa AVI Limited Full time

    Indigo Brands, based in Cape Town, is a subsidiary of AVI Limited (AVI). Leaders in personal care and beauty products including female and male perfumed body sprays, roll-on deodorants, body care, face care, colour cosmetics and liquid fragrances. Well-known brands include Yardley Bond Street, Gorgeous, Lace, English Blazer and Lenthéric Hoity Toity, Solo...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Full Circle Resourcing Full time

    REQUIREMENTS & QUALIFICATION Degree in Quality/Engineering Quality body: Certification by industry recognised professional organisations is preferred (Certified Quality Auditor, Certified Quality Manager, advanced quality planning APQP, SPC, TQM).ISO: ISO 9000: 2015 / ISO 9001: 2015 / ISO 3951 Certificate/s Minimum 35 years experience in Quality Assurance...

  • PKF Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa PKF Cape Town (Bellville and Stellenbosch) Full time

    PKF CAPE TOWN VAC PROGRAM 8-10 JULY 2024Looking for a unique career experience? PKF is the perfect place for you. As one of the largest mid-tier accounting networks in the world and in South Africa, we offer an excellent foundation for your career growth, while still being small enough for you to make a difference.Join us for PKF Cape Town's VAC program...

  • Debtors / Creditors Clark - Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Safetymate - Cape Town Full time

    Debtors / Creditors Clark - Cape TownRequirements: Minimum 5 year Experience in debtors and creditors Must have contactable references Fully bilingual Overall knowledge of Basic accounting Experience in creditors reconciliations Experience in allocating payments Be able to meet deadlinesJob Type: Temp to permContract length: 4 monthsSalary: From R123,45 per...

  • Quality Assurance Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

    VACANCY - QUALITY ASSURANCE REPRESENTATIVE Milkor Integrated Systems (Pty) Ltd, Is an Aerospace company with an international footprint providing turnkey solutions on the land, sea, air and cyber domains. Our team is comprised of highly skilled professionals who are committed to excellence, innovation and safety. As technology continues to advance, UAV...

  • Quality Supervisor – Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Aim Personnel Full time

    Quality Supervisor – Cape Town B Tech in Quality. Must have ISO 9001:2015, read engineering drawings, 5 yrs Supervision of Quality Control Inspectors, internal and external audits. Calibration of measuring equipment according to ISO 9001 procedures. Ensuring optimum strength of degreasing and etching bath (chemical integrity). In-process and Final...

  • Quality Assurance Graduate

    2 weeks ago

    Cape Town, Western Cape, South Africa RecruitAGraduate Full time

    Job Information:Job Opening IDZR_1319_JOBHours of workFull-timeIndustryManufacturingLocation TypeIn OfficeSalaryR R18 000Remuneration TermPer MonthProvinceWestern CapeCityCape TownCountrySouth Africa -Responsibilities: Regularly inspect incoming materials for quality. Perform visual inspections, measurements and tests on finished products to ensure they meet...

  • Quality Assurance Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Listing reference: click_015000Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:PharmaceuticLocation:Cape Town- Contract:PermanentRemuneration:Market related- EE position:YesIntroduction We are looking to appoint a Quality Assurance Officer to work within our Unicorn division. This role will be based at our Head Office...

  • Cape Town Jobs – Principal Erp Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa City Of Cape Town Full time

    Job Description:The City of Cape Town promotes and applies the principles of employment equity. In line with the City's corporate employment equity and diversity strategy, equity policy, plan and targets, preference will be given to suitably qualified candidates from the designated groups.(ads1)Job Responsibilities:Gathers, researches, interprets, and...

  • Quality Assurance Pharmacist

    2 weeks ago

    Cape Town, Western Cape, South Africa NRS Recruitment Full time

    Reputable Pharmaceutical company is looking to employ an experienced Quality Assurance PharmasistDuties: Conduct, manage and coordinate batch release reviews and approve final product release to the market as per the legal requirements and guidelines set by SAHPRA and the Department of Health, and in line with the registered dossier. Always maintain and...

  • Government Jobs In Cape Town – Executive Director

    2 weeks ago

    Cape Town, Western Cape, South Africa City Of Cape Town Full time

    Job Description:The City of Cape Town looks to recruit highly skilled, purpose driven and innovative leaders to make a positive difference in the lives of fellow South Africans. These are high responsibility, publicly visible roles demanding ethical conduct, accountability, a commitment to excellence in service, and a focus on the customer. Strategic...