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Guest Services Agent

4 months ago

Woodmead, South Africa Red Indigo Consulting Full time

To ensure that the highest standards of hospitality and welcome are demonstrated at all times whilst complying with all relevant procedures for the Brand.


  • To be fully conversant and able to operate the hotel front office systems.
  • To follow all the Security, Health and Safety Regulations as laid down by Company Policy. To act in accordance with all the Company Fire instructions.
  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
  • To carry out all reservation duties following procedures as outlined in the Standards Training Manual. Provide a hospitable service to the standards laid down in the Standards Training Manual.
  • Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • To ensure that all charges are correctly posted to the guests bills following the standard procedures. To be aware of the hotel availability and that every opportunity to maximise room sales is taken.
  • To deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
  • To ensure that all messages received for guests are passed on accurately and as quickly as possible following procedures outlined in the standards Training Manual.
  • To carry out all Reception duties following procedures as outlined in the Standards Training Manual. Supervise breakfast area as required.
  • Set up the bar to service and prepare misenplace.
  • Receives orders from guests for alcoholic and nonalcoholic beverages, obtain order from the bar and serve guest. Cleans the lounge areas after service and relays tables for breakfast service with items as directed.
  • To ensure the security of any safety deposits, guests property and lost property following security procedures as outlined in the standards Training Manual.
  • To ensure the correct levels of stationery are maintained in Reception.
  • To arrive for work at the correct time (15 minutes to shift starting time) in the appropriate uniform making sure that it is in immaculate condition.
Adhere to Check In Brand Standards are adhered

  • Ensure that all night audit procedures are implemented efficiently.

Ability to commute/relocate:

  • Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

Hotel Front Office: 1 year (required)

Application Deadline: 2023/06/12