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Senior Systems Support
2 weeks ago
We're looking for a Senior software support whiz to add value to our HR & Finance team
what's in it for you?
You'd be involved in our BAU and support, with a focus on our cloud based financial systems including Microsoft Dynamics 365 and Oracle Retail cloud solutions.
We also have benefits From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay's, study leave & great coffee We have 'em all.
who we're looking for?
- You've got a financial/accounting background and moved into the tech space
- You're great at working with people
- You have at least 4 years' experience working with Dynamics 365 or a similar financial system
- You're in a senior support role and are that natural "go to person" for the team
- You have a qualification in IT, finance, or business
a day in your life?
- Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
- Ensure incidents are resolved as per SLA agreement
- Proactively review all environments to ensure the mitigation of risks
- Address risks identified by internal and external audit
- Ensuring compliance with best practice and standards
- Build a sustainable working relationship with customers to ensure good customer service
- Work with both internal and external teams to drive root cause resolution of incidents logged
- Solving technical problems
- Conduct post implementation monitoring and support
- Mentor junior support associates
about us
**click here to learn more about who we are
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