Senior IT Technician

2 weeks ago

Durban, KwaZulu-Natal, South Africa Webhelp Full time

Job Advert

Are you a tech-savvy individual with a passion for innovation, helping others, and optimising work processes? We are seeking a motivated individual based in Durban, to join our team as a Senior IT Technician.

We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Senior IT Technician, you'll contribute to the development and implementation of strategies to enhance procedures and technologies.

Working under pressure and managing multiple tasks with tight deadlines will be second nature to you, complementing your extensive technical expertise.


What you will do in this role

As a Senior IT Technician, you will:

  • Resolve issues assigned through the IT Helpdesk, ensuring timely and effective resolution
  • Diagnose and address faults reported by customers, ensuring mínimal downtime and disruptions
  • Provide support to the IT department and contribute to IT projects as needed, actively collaborating with team members
  • Ensure adherence to predefined service level targets, consistently meeting or exceeding expectations
  • Collaborate with stakeholders, service providers, suppliers, and clients to effectively resolve issues, maintaining strong professional relationships
  • Perform daily maintenance checks on server infrastructure to proactively identify and resolve potential issues
  • Report and escalate issues as necessary, ensuring proper attention and resolution
  • Stay updated with industry trends and advancements, actively seeking opportunities to enhance IT services and infrastructure
  • Continuously update and maintain documentation related to IT practices, configurations and troubleshooting procedures
  • Provide clear and concise communication to all levels of the organisation, both written and verbal
  • Demonstrate empathy and professionalism while analysing faults reported from the business via phone and internet

Your qualifications and experience

Concentrix is a great match if you have:

  • Strong experience in Microsoft Server Operating Systems
  • Proficiency in DHCP, DNS and Active Directory
  • Familiarity with Linux (advantageous)
  • Knowledge of Nutanix and VMware (advantageous)
  • MCSA or equivalent certification/experience
  • Indepth technical understanding of IT services
  • Proficiency in supporting Windows operating systems
  • Knowledge of networking technologies
  • Familiarity with Telephony ACD systems (e.g., Avaya, Aspect, Genesys) is desirable
  • Proven problemsolving experience in technical areas
  • Extensive experience supporting users in a large business environment
  • Ability to communicate clearly and concisely across all levels of the organisation

Eligibility to work


In accordance with the South Africa's law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.


Job Reference:
SA03147

  • Senior Desktop Support Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa PEPKOR IT Full time

    Position: Senior Desktop Support TechnicianDepartment: InfrastructureLocation: DurbanPurpose:Pepkor IT is a dynamic IT company that delivers value-driven IT solutions to the Pepkor group. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative decision-making and...

  • Senior Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Eazi Access Rental Full time

    JOB TITLEThis Position - Senior TechnicianReports to - Workshop Manager - DurbanDate: 26 October 2023Purpose of the Position:- To ensure the machine fleet is properly maintained and serviced in the field. Deliver the best rental experience by providing the customers with safe and productive access equipment and material handling as per company standards.- To...

  • Senior Electronic Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban basic (Company vehicle, cellphone allowance)Pinetown. Leading suppliers within the Medical field seek Senior Electronic Technician with relevant experience to join their team.Requirements: Electrical and electronics knowledge IT and Tech savvy Computer literate Valid driver's licence Must be able to travel FieldworkFor more information...

  • Senior IT Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa A5 Group Holdings Full time

    We are looking for a qualified Senior IT Technician that will join a multi-cultural company that is in the retail sector who will be responsible for technical support to maintain the organizations computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of...

  • Senior Installation Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Watershed Consulting Full time

    Job Description:SENIOR INSTALLATION TECHNICIAN (SECURITY)**Overview:To manage all installations at various sites in the Northern and Southern areas of Durban.Duties:Installation of CCTV and Access Control systems.Manage a technician and assist with the installation standard required as per client's agreement.Do maintenance and fault finding for all the...

  • Senior Materials Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Hatch Full time

    Requisition ID:89039Job Category:ConstructionLocation:Durban, KwaZulu-Natal, South AfricaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...

  • Senior IT Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Kontak Recruitment SA Full time

    CBD, Durban - Information TechnologySenior IT Technician (JB4012)CBD, DurbanR R45 000 per monthDuration: PermanentOverview Our client is a leading provider of Managed IT, Cloud, and Security Services. We are assisting them in finding a highly skilled Senior IT Technical Support Specialist to join their team. _Minimum Requirements:Bachelor's degree in...

  • Senior Service Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Pro Talent Full time

    DEALERSHIP BASED IN UMHLANGA, DURBAN IS CURRENTLY SEEKING A SERVICE TECHNICIAN WITH5+ YEARS OF PROFESSIONAL EXPERIENCE AND KNOWLEDGE WORKING WITH A WIDE RANGE OFVEHICLES, BMW, TOYOTA, VW, HYUNDAI, FORD. ETC.MINIMUM REQUIREMENTS Qualified Skilled Technician 58 years of professional mechanical experience dealing with Motor Vehicles Vast knowledge and...

  • Senior Pi T&c Engineering Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa ALSTOM Full time

    Req ID:451229At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility...

  • Rf/telecommunications Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Cirtech Communications Full time

    RF/Telecommunications TechnicianSenior RF/ Telecommunications technician required for the DURBAN KZNregion. Must have experience in building RF sites, have sound knowledge in electronics and telecommunications field, all certification required, working at heights, medical fitness, risk analysis, valid driver's license, defensive driving, min 3 years...

  • Onsite It Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Datafin Full time

    ENVIRONMENT:A dynamic Managed IT Services Provider in Durban is currently seeking an onsite IT Technician. In the capacity of an IT Technician, the role encompasses both scheduled installations and emergency support for customers, making it a highly visible position. The IT Technician will review support tickets and based on the provided information, either...

  • It Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Danté Personnel Recruitment Full time

    KwaZulu Natal, DurbanR8 000 CTC - R10 000 CTC Senior Level Sales Assistant R R10 000 CTCBrief Description Our client within the Retail industry located in Durban is looking for a IT Technician /junior system administrator to join their team as soon as possibleDesired Experience & Qualification:Microsoft Certified Systems Engineer – (MCSE) or...

  • Senior IT Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertAre you a tech savvy individual with a passion for innovation, helping others and finding ways of working efficiently?Webhelp is in search of an experienced individual to join our team as our Senior IT Technician, providing IT support and service to enable our Durban contact centre to operate efficiently.You'll be joining our fun-loving global...

  • Site Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Servest Careers Full time

    Job Context:SERVEST TECHNICAL A BUSINESS UNIT OF SERVEST (PTY) LTD S HAS A VACANCY OF A SITE TECHNICIAN, BASED IN DURBAN, REPORTING TO THE TEAM LEADER. MUST HAVE EXPERIENCE IN DESIGNA PARKING EQUIPMENT AND IN POSSESSION OF HIGHER TECHNICAL QUALIFICATIONS.**Minimum Requirements: Matric (Grade 12);- higher Technical qualifications; Clear criminal record; SA...

  • Senior IT Support Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Shoreability Full time

    Job Title: Senior Support TechnicianWe are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious and...

  • Senior IT Support Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Shoreability Full time

    Job Title: Senior Support TechnicianWe are a leading Managed Service Provider (MSP) seeking a highly skilled Level 2 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious and...

  • Armature Test Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa The Recruitment Guy Full time

    NEW EMPLOYMENT AVAILABLETitle: Armature Test Technician (with Foreman / Supervisor exp.)Area: Northern KZNIndustry: Electrical & MechanicalRef No: TRG 2161Salary: Market related neg. TCTC R50 000 R60 000 kpm (+ benefits)Start Date: As soon as possible / Immediate An opportunity for an experienced ARMATURE TEST TECHNICIAN (with FOREMAN / SUPERVISOR...

  • Noc Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Datafin Full time

    ENVIRONMENT:A dynamic Managed IT Services Provider in Durban is in search of an accomplished and forward-thinking NOC Technician to handle a multitude of items including scheduled proactive maintenance, automated alerts (including Security), changes, documentation maintenance, and other functions to ensure that the IT ecosystems supported enjoy maximum...

  • Junior Laboratory Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa SGS Full time

    Company Description We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world._Job Description:The Junior Laboratory...

  • Service Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Lixil Africa Full time

    ADVERT - 6 MONTHSPosition Service Technician Department Cobra AssistReporting to Specialist - Senior Technician Location KZNDirect Reports N/A Opening Date 22 November 2023Purpose of the RoleTo ensure that LIXIL's reputation for excellent customer service is maintained and enhanced by dealing diplomatically with "complaint" calls and using discretion in...