Client Services Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Bryte Insurance Full time
Who we are

Key Tasks & Accountabilities

  • Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
  • Provide administration support to the Call Centre sales agents wherever necessary.
  • Processing of all confirmations of cover referrals.
  • Answering overflow calls when required
  • Making calls to clients or external and internal stakeholders
  • Manage and process daily lead files.
  • Update daily and weekly reports
  • Responding to all clients whilst maintaining a high quality of service and performance standard.
  • Facilitate quotations and sales of travel insurance products when applicable.
  • Facilitate amendments and cancellations to existing travel insurance policies.
  • Adhere to the Quality Assurance requirements set out below.
  • Administer all customer complaints and ensure timely resolution within the required guidelines.
  • Perform follow up outbound calls when required.
  • Ensure optimal level of client satisfaction at all times.
Qualifications & Experience

  • Matric
  • Must be FAIS Compliant and have completed the RE(Regulatory Exam)


Required language proficiency
  • English and Afrikaans preferably
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Experience in a call centre or customer service environment
  • Experience in a service related role
  • Ability to capture information accurately and efficiently
Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience
Working hours

Monday - Friday: 08:00 - 17:00

Closing date: 08 February 2024

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