Business Product Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Details

  • REQ# Location: Sandton, Johannesburg
Closing Date: 18 June 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Project, Process and Product

  • Career Stream
  • Product


 Leadership Pipeline
  • Manage Self: Professional

Job Purpose

  • As a Business Product Specialist, your main goal will be to oversee and manage the portfolio of Unsecured Recoveries and Debt Counselling repayment strategies. You will be responsible for supporting the *NDCRS Revenue Generating teams in achieving their recovery targets through the development and implementation of innovative and datadriven repayment strategies and processes. In this role, you will serve as a repayment strategy expert, providing guidance to the Revenue Generating teams on how to pivot and refine their strategies and processes based on repayment data modules. By utilizing your expertise in this area, you will help the business stay ahead of the curve and achieve its overall goals. Your focus will be on developing new and effective strategies that align with the overall business goals and objectives.
  • Internal Recoveries, Internal Legal, DC & Admin and External Legal and Recoveries

Responsibilities:

  • Support the achievement of NDCRS business strategy, objectives, and values by reviewing the yearly plans of Nedbank, as well as the Revenue Generating and Supporting areas. Your task will be to ensure that the delivery, processes, services, and solutions of the repayment strategy system are aligned accordingly.
  • Build and maintain trusted relationships with stakeholders, including NDCRS Revenue Generating areas, CPS, Swordfish, and external payment solution vendors. This position requires open communication, oneonone meetings, flexibility, and openness to input to assure alignment across all NDCRS Revenue Generating and Supporting areas.
  • Collaborate closely with crossfunctional teams to ensure that the repayment strategies align with the overall business strategy and objectives.
  • Identify opportunities to improve or enhance processes and actively recommending improvements and supporting the implementation of tools, standards, policies, and procedures by collaborating with respective stakeholders.
  • Identify cost/time/quality/risk aspects of introducing, modifying or decommissioning repayment operations, processes, or strategies by investigating the business benefits and/or problems.
  • Ensure that all repayment strategies and enhancements are compliant (brand/reputation/other risks) by enforcing regulations, policies and procedures, and industry regulations and understanding the link from policyprocesssystemoperating procedures.
  • Identify opportunities and obtain buyin for developing new, alternative, and/or enhanced processes and solutions (e.g., operational processes, tools, policies, and procedures) that will improve the functioning of NDCRS Revenue Generating or Supporting' businesses by highlighting benefits in support of the implementation of recommendations.
  • Collaboratively contribute to the enhancement or creation of worldclass quality reports by planning and providing input to business requirements to ensure repayment strategy success and scalability.
  • Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
Identify business issues by observation, analysing management reports, and requests from EXCO, MANCO, and Senior Management.

  • Monitor for continuous improvement by observation, analysing data, and providing ongoing feedback.
  • Ensure all personal development plan activities are completed within specified timeframes and that an active effort is made to stay abreast of what is happening in the payment and business information industry.
  • Share knowledge and industry trends with the team and stakeholders during formal and informal interactions.
  • Identify training courses and career progression for self through input and feedback from management.
  • Recognize performance improvements by acknowledging business improvements from other stakeholders.
  • Developing and maintaining data modules that demonstrate the effectiveness of repayment strategies, by collecting, analysing, and presenting data related to repayment strategy initiatives to develop insightful reports and visualizations that can be used to monitor progress and identify areas for improvement.
  • Collaborate closely with crossfunctional teams to ensure that the repayment strategies align with the overall business strategy and objectives.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


 Preferred Qualification
  • Bachelor's or Master's degree in computer science, mathematics, statistics, data science, or a related field


 Preferred Certifications
  • SQL
  • Microsoft PowerBI
  • SAFe
  • Project Management
  • Certified Data Management Professional (CDMP)
  • Python
  • Minimum Experience Level years expe

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