Personal Assistant to Short Term Broker

2 weeks ago


Bedfordview, Gauteng, South Africa Charm Recruitment Agency Full time

My client an Insurance company is looking for a PA To provide full secretarial and administrative assistance services to the departmental manager and to maintain client service excellence.

Must have Matric

At least 5 to 7 years experience working as a Personal Assistant

Experience working in insurance is a huge advantage

Perform General Office Administration:

  • Readily assist admin manager with adhoc tasks as requested
  • Manage front desk Switchboard for all departments between JHB & DBN branch.
  • Collects and analyses relevant information to compile reports and file accordingly
  • Ensures photocopier has sufficient paper and ink cartridge and replenishes as required
  • Ensures all documents, corporate files and filing are always up to date and filed systematically so that information is readily accessible to relevant persons
  • Opens new files for potential new clients and SLA record keeping
  • Answers calls promptly and immediately forwards all messages taken
  • Ensures messages are always accurate, uptodate, and detailed before promptly handing out
  • Filing is done on a daily or weekly basis
  • Maintains updates and archives files in a structured and confidential manner and in line with due diligence, record keeping and standards
  • Keeps copies of all policy records and contracts and ensures that copies are sent to clients
  • Understands and aids in the required monthly broker budget (paid over) and minimum new client requirements

Record Keeping:

  • Maintain an updated query register on all staff records
  • Maintain client and company confidentiality
  • Ensures relevant information is always kept confidential according to legislative requirements noted in the POPI act, FICA and FAIS
  • Ensures electronic data is effectively captured, stored, maintained, and updated
  • Liaise with the relevant consultants to ensure Efiling is maintained

Client Queries:

  • Ensures that dealings and correspondence with clients are professional and diplomatic, whether in person, electronic medium or telephonically
  • Collaborates with other parties to deliver a quality service to the client
  • Promptly and effectively handles any queries that may arise
  • Requests copy statements and tax certificates for clients when requested by Admin manager, broker, and relevant department
  • Timeously refers any queries that cannot be answered to Admin manager
  • Updates job knowledge by participating in educational opportunities, reading regulations and professional publications.

Claims Management Function:

  • Forward claim form at client request
  • Assists client to complete claim form correctly
  • Ensures client returns correctly completed and signed claim form and supporting documents within contractual claim period
  • Submit to the necessary provider
  • Keep register and reporting system updated
  • Liaise with Broker and client regarding outcome
  • File on all library mediums

Reporting:

Submit weekly registers to Admin Manager and Stat consultant

Job Types:
Full-time, Permanent

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