Secondment Team Leader

2 weeks ago


Johannesburg, Gauteng, South Africa Quantanite Full time

Internal Job Opportunity:

Are you ready to take the next step in your career with us? We're excited to offer an internal opportunity for a Team Leader position within our campaign. This role is a fantastic chance for those who have shown exceptional skills in customer service and are ready to lead.

Your Role and Responsibilities:As a Team Leader, you will:

Lead daily team meetings and manage attendance records. Conduct return to work interviews and liaise with the Call Centre Manager (CCM) for daily stats feedback. Prepare and manage daily dashboards and performance reports. Provide hourly updates to the CCM and handle customer escalations. Facilitate QA calls and coaching sessions for the team. Ensure compliance with security and GDPR standards. Tackle ad hoc tasks, co-evaluations, and supervisor briefings. Address and escalate customer or client issues as needed.

Who We're Looking For:

Current employees with 3-5 years in a customer service environment.
Proficiency in G-Suite and strong written and verbal communication skills. A Bachelor's Degree in Business or a related field is ideal but not mandatory. Advance your career within our dynamic campaigns. Lead and inspire a team dedicated to exceptional customer service. Gain valuable experience and skills in a leadership role.

We value the talent within our team and are committed to your professional growth and development. Don't miss this opportunity to step up and make a significant impact


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