Lead Data Center Technician-johannesburg Data

2 weeks ago

Johannesburg, Gauteng, South Africa Tek Infotree Sdn Bhd Full time

Position:
Lead Data Center Technician

Location:
Johannesburg, South Africa

Salary budget per month: 47,500 South Africa Rand

Remarks:
Has Data Centre experience 5 years and above

Employment type:
Long term contract 12 months (renewal basis)

About the Company:


The company believe in the power of people, and we've built our business around the value of our team members.

The company delivers world-class technology infrastructure solutions spanning public/hybrid cloud and on-premises environments.

With unique engineering validation and global deployment capabilities built to support data centers worldwide, the Company helps customers streamline infrastructure for cost-effective digital transformation.

At the company, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute.

If you want to help power the future of business and technology infrastructure, we have an opening for you.

About the Role


The Area Lead reports to and works closely with the Regional Services Manager ensuring the highest quality of day-to-day operational execution at assigned DC campus(es).

This role is accountable for directing technicians and deliverables for the services team, including coordinating parts and labor dispatches, identifying opportunities, planning and problem management.


Responsibilities

  • Responsible for ensuring all personnel at the site are trained and in compliance with customer requirements, product support, and Company policies. Will provide feedback on personnel performance and behavior observed to the Regional Manager.
  • Leads a team of highperforming, crossfunctional personnel in delivery of contracted services support on a day to day basis.
  • Fosters a culture of positivity, leads by example in establishing the cultural tenets of People First, Ownership Mentality, Quality, and Partnership.
  • Accountable for the overall performance required to achieve the agreed customer support SLAs, and effectively communicates the details of status, issues, problems, successes, and needs for the site.
  • Owns and manages the daytoday relationship with the customer at the site level. Assists the Regional Manager with overall account management as needed.
  • Oversees the planning and execution of site assessments, builds, transport, inventory, and deployments across the site. Will request from the Region manager the ordering of any supplies and equipment needed at the site.
  • Supports the Region Manager on performance and behavior issues.

Requirements:

  • Proven team leadership experience
  • Good cross functional communication skills.
  • Strong organizational skills and attention to detail ability to manage multiple projects/assignments simultaneously.
  • Excellent problemsolving skills.
  • Minimum more than 5 years experience in Data Center

Minimum Qualifications

  • A bachelor's degree (or equivalent) and a minimum of three (3) years of related experience, or five (5) years of server hardware deployment and IT Data Center Services.
  • Good cross functional communication skills.
  • Strong organizational skills and attention to detail ability to manage multiple projects/assignments simultaneously.
  • Experience building processes, project management, and release schedules.
  • Excellent problemsolving skills.
  • Multilingual fluency a plus.
  • The ability to lift up to 35 pounds when necessary.
  • The ability to safely climb ladders when necessary.
  • The ability to wear personal protective gear correctly when necessary.
  • The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
  • The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
R40 000,00 - R47 500,00 per month

Application Question(s):

  • What is your last drawn salary & expected salary?

Experience:

- physical network set up: 2 years (required)

  • Cable management (labeling, dressing & unintrusive): 2 years (required)
  • Port map updates: 2 years (preferred)
Data Center: 2 years (required)

Language:

  • English (required)
  • African language (preferred)

License/Certification:

  • CCNA certification (required)

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