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Manager: Network Infrastructure
4 months ago
Job Advert Summary:
Minimum Requirements:
- Degree
- BSc Computer Science
- Minimum 8 years operational network & firewall / proxy experience with any type of Cisco certification and or network support certification
- Minimum of 8 years proven hands on Cisco network support and firewall / proxy experience
Duties and Responsibilities:
Global IT Network Operations & Support
- Ensure global 3rd line network support
- Support branches nationally on core networks, WAN, LAN, WI-FI and Internet to ensure effective operational status daily
- Manage the completion of all support calls
- Ensure % uptime and support of area of responsibility ( No unplanned downtime)
- Manage the back up of all Network Systems
- Provide 3rd level support and backup assistance to IT Voice team
- Provide support to internal IT teams as required
Network Infrastructure, Monitoring and Performance
- Ensure proper network equipment setup & configuration as per best practice
- Ensure that all network devices and branch radio devices are monitored and maintained on monitoring systems
- Ensure network cabling and racks are neat at all times
- Manage the Network and Wireless infrastructure (WAN & LAN) to ensure operational efficiency
- Manage advanced Cisco device configuration, support and QOS required
- Provide 3rd level security infrastructure, Wi-Fi, Warehouse, Scanner and IP-CCTV network support
- Lead the procurement and design of all network and security infrastructure
- Manage the Warehouse Management System Infrastructure nationally
- Lead the Network Disaster Recovery plans
- Manage the design and installation of all Process Control IT Infrastructure in conjunction with relevant process engineers
Infrastructure Projects
- Manage all new network installations ensuring quality of installations
- Manage the Infrastructure and network aspects of business projects and business expansion projects.
- Ensure Infrastructure & Metwork support for mergers and acquisitions while adhering to timelines and deliverables
- Manage design and installations of cabling infrastructure
Internet, Firewall and Proxy
- Ensure configuration & support of customers/clients VPN Services
- Ensure administration & support of internet breakouts, secure VPN services, data usage, internet access, BlueCoat Proxies and Sophos UTM Firewalls
Network & Security Infrastructure Design
- Lead the design of Network & Security infrastructure as per best practice
- Manage best practice standards regarding infrastructure equipment
- Ensure continuous improvement of the latest technology for business units
- Ensure the design and installation of all new network room, CCTV project, Firewall and Proxy technology
- Ensure the design and installation of physical security systems and time and attendance systems for Clover Group
- Manage the Network operational OPEX budget
- Ensure monthly management and Exco reports are up to date & timeously updated
Internal & External Stakeholders
- Ensure external support and /or maintenance of contracts: Telkom, Neotel, Internet Solutions, MTN Network, Vodacom Network ,EOH Access Control, ITTSA, Cisco, Dimension Data Monitoring & Network Services, CCTV systems, EOH Bluecoats, Netxactics, XON Systems, Cabling
- Ensure service delivery as per service level agreements for stakeholders
- Provide efficient support to Business Units, Principals and Agents
People Management
- Drive business continuity and capacity planning
- Identify training needs and appropriate course content
- Drive performance and engagement