Assistant Manager

2 weeks ago

Stellenbosch, Western Cape, South Africa The Wild Mushroom Country House Full time

Assistant Manager for a 5-star Guest House.
This is an exciting opportunity for a young professional looking to gain experience at a 5-star, award-winning establishment.

This position will develop you as an all-rounder in the industry and will impart the skills and experience needed to enhance your career.


Requirements:

  • A Hotel School Qualification will be advantageous.
  • Must have 2 years previous relevant hotel experience.
  • Have a passion for delivering outstanding customer service.
  • Be a cheerful hardworking team player.
  • Strong organisational and multitasking skills.
  • Have excellent communication, interpersonal and problemsolving skills
  • Able to contribute to marketing, (pricing, competitive analysis, and social media)
  • Be comfortable with some shift work, weekends, holidays.
  • Own transport and valid driver's license.
  • Be willing to work in all departments to help achieve the goals of the business.


As the Assistant Manager, you will play a critical role in supporting the Guest House Manager in overseeing daily operations, driving growth and ensuring a positive customer experience.

Being fully bilingual in Afrikaans and English could be an advantage.

Your Duties, with Guidance from the Manager, will Include:

All
front office tasks - Preparing registration forms; ensuring a smooth check-in experience; stay and check-out process; taking payments ensuring all accounts are settled in full; making note of any VIP guests or special requests; check-in pre-arranged late arrivals and handling of any guest complaints.


Housekeeping tasks include opening and closing of the Guest House according to shift; ensuring that the breakfast room and pool area are clean and neat; assisting with breakfast prep, service and cooking when needed.

Routine
management of staff in their daily duties; supervising kitchen and service staff; perform on-call duties as required; checking adherence to all policies as set out in the SOP manual; training of new staff

Job Types:
Full-time, Permanent

Ability to Commute:

  • Stellenbosch, Western Cape (required)

Ability to Relocate:

  • Stellenbosch,

Western Cape:
Relocate before starting work (required)

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