IT Service Delivery Manager

The purpose of the role:Main Responsibilities: Plan, design and guide the support operations strategically and manage the client experience as it relates to the products and services that we offer Own the Incident, Request, Change and Escalation processes, ensuring accurate reporting and proactively initiating service improvement activities when required....

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

THE JOB AT A GLANCESenior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.WHAT WILL YOU DO?Oversee IT Service Delivery***Identify Problems and Resolve QueriesIdentify problems...

Woodmead, Johannesburg, Gauteng - Information TechnologyService Delivery Manager (JB3325)Woodmead, JohannesburgR per monthPermanentAs the Service Delivery Manager, you will play a crucial role in ensuring the successful delivery of services to clients. You will act as the primary point of contact for escalations, incidents, and requests, taking ownership of...

JOB PROFILE: Job Title: Service Delivery Manager Division: Support Sub Division: Service Delivery Reports to: Chief Operating OfficerWORKING RELATIONSHIPS: Internal:Ensuring that recovery processes and procedures are in place and tested regularly Ensure that communication and feedback on major incidents, problems and changes Ensure that the major incident...

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

Position: Service Desk Delivery Manager (ISP)Location: Johannesburg NorthA leading ISP is looking for an professional, customer-centric Service Delivery Manager to join their dynamic team You MUST come from the ISP industry and have the relevant experience in service delivery with an excellent track record. This is an wonderful opportunity to join an...

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

Job Description SummaryResponsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client...

Purpose:To ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT Operations on behalf of the clients you look after, acting in the best interest of the client...

We are looking for a Service Delivery Manager to join our driven and dynamic team. The SDM's role is to ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT...

PaysAfrique du SudLieuSouth AfricaLieu de travailJOHANNESBURG(ZAF)Société employeurTotalEnergies Marketing South Africa (Pty) LtdDomaineSystèmes d'InformationType de contratCDIExpérienceMinimum 6 ansAs a Service Delivery Manager you will possess the following:Relevant degree or diploma in IT or management3 years' experience in the IT industry with at...

Our client an IT Solutions company is seeking a highly motivated and energetic to manage and oversee operations of service delivery teams on small to medium sized accounts to ensure that products and services are delivered in accordance with agreed upon business solution goals and objectives.In order to be considered the following is required:Bachelor's...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Minimum Desired Qualifications National Senior Certificate (Grade 12) ITIL V3/4 and Project Management Certifications. IT Diploma or degree preferable.Minimum Desired Experience 7+ years handson experience in IT Service Management. 5+ years experience in an IT Service Delivery Environment 5+ years Project Management experience 5+ in managing a service desk...

We are looking for a dedicated individual to join our team as a Client Account Coordinator at our company.To act as the main point of contact for assigned accounts, ensuring timely submission of progress reports and contractual documentation. Take full responsibility for monthly service/project reviews and explore opportunities for cross-selling with the...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Act as the primary interface managing the services relationship for the client Perform clientfacing service activation activities Operations performance, including: Service Improvement Plans Establish, monitor, and report Service Delivery Reports Escalation management and Reporting Meeting Management with Clients Major Incidents Scrutinize adherence to...

Responsible for the overall performance on all SLA clients. Such a person should understand the agreed SLA and the groups responsible for delivering against the SLA's.In all instances where an incident exceeds SLA criteria, is responsible for Root Cause Analysis and to rectify shortcomings in any process or procedureStudies the incident statistics and...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...