Sales Coordinator

2 weeks ago


Pretoria, Gauteng, South Africa Eskort Pty Ltd Full time
Gauteng, Tshwane (Pretoria)
- (Market related)

Sales Coordinator - Pretoria (FMCG)

QUALIFICATIONS:

  • Grade 12

EXPERIENCE:

  • Previous experience as a sales coordinator, telesales representative or sales/customer servicerelated role.

KNOWLEDGE REQUIRED:

  • Good knowledge of relevant computer programs and telephone systems.

SKILLS REQUIRED:

  • Ability to learn about products and services and describe/explain them to individuals.
  • Excellent communication and interpersonal skills.
  • To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

JOB ACTIVITIES:

  • 1. Customer Liaison_
  • Accurately update customer information and or contact details required specifications
  • Customer Orders (Take and capture orders in an accurate manner)
  • Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.)
  • Update call lists
  • Upsale on every sales call made to customers
  • 2. Pricing_
  • Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
  • Approved changes are effected
  • Approved deals are effected
  • Pricing register updated to specifications
  • Ensure the correct pricing is loaded on the system when placing orders for all customer channels
  • 3. Order Processing_
  • Placing orders on the system once received from customers via phone.
  • Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries.
  • 4. Tracking Orders_
  • Inform customers about Late deliveries.
  • Inform customers on short / out of stock on deliveries.
  • Inform customers if delivery dates need to be changed due no stock.
  • 5. Documentation_
  • Keep records of calls and sales and note useful information.
  • Safekeeping of all hard copy and soft cop documentation.
  • 6. Reporting_
  • Close all open calls and make sure the customers did received the stock.

For more information please contact:

  • Janette Smuts

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