Head of Network

2 weeks ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

Key purpose:


This position plays a key role in determining overall financial performance of the Retail Business -Accountable for the development of company retail direct and development of BM network.


Duties and responsibilities:

  • Direct and provide cost effective but accurate costings for projects in planning stage, to limit cost variations at execution phase
  • Ensure processes are implemented, understood and complied with to effectively review, select and approve high return capital projects
  • Measure and demonstrate continuous improvement in unit costs for maintenance of Retail C&I sites
  • Manage Capex and Opex for Retail & C&I businesses to deliver projects within time, cost, quality/standard and budget, relating to infrastructure investment and maintenance.
  • Responsible for the 5 year forecast and delivery for New Business and Tenure Renewal teams
  • Collaborate with the Assets Management team and all relevant stakeholders to ensure that cost estimates and business cases are accurate and incorporate robust assumptions
  • Develops growth targets for New Business Acquisition team and actively manages all underlying activities to ensure new sites are brought online within agreed timeline and budget
  • Manages operational expenses in line with approved budgets
  • Manage customer relations and expectations and keep them informed of project/maintenance progress
  • Measure Retailer satisfaction of site maintenance service levels via fit for purpose survey and implement continuous improvement measures
  • Continuous interaction with business partners to support ongoing business, foster business relationships and develop new opportunities
  • Manages, retains and builds healthy relationships with existing and new partners/stakeholders
  • Works in partnership with all stakeholders (internal and external) to ensure effective and successful management of the business as a whole.
  • Manage and ensure all maintenance and projects/construction activities are delivered effectively, on time and on budget
  • Track and report capex projects individually on a monthly basis through appropriate forums and when requested
  • Lead effective project management execution and procurement associated with site development and network improvement projects to ensure cost, quality, scope, time, ensuring corporate and local compliance objectives are met.
  • Manage the decommissioning and debranding of lost sites and commissioning of conversions
  • Measure and demonstrate continuous improvement in unit costs for maintenance of retail and commercial sites.
  • Effectively manage and report on Retails onsite systems relating to card payment, as well as any Method of Payment initiatives either under project or in execution, including ensuring SLAs are met by contractors and that costs are competitive.
  • Own and manage site design standards for Retail and C&I, and effectively manage the process for any standards or design changes working with all relevant stakeholders. Ensure these are extended to the Branded Marketer and Branded Investor areas.
  • Ensures rollout of LPS process to contractors and their subcontractors, training and ongoing stewardship and monitoring to ensure effective use of LPS and adherence to company processes such as CHESM, Underground Storage Tank Replacements, Permit to Work, Site Maintenance.
  • Responsible for primary relationship with any outsource providers related to area of responsibility. Ensures that outsourced activities are delivered on time, to specifications, and meet all expectations of service level agreements
  • Responsible for ensuring High-Risk sites are identified and remediation/replacement plan put in place for all USTS across the entire network, including Branded Marketers and Branded Investors. This must be an ongoing multiyear program.
  • USTS accelerates the tank replacement programme to ensure company has the license to operate and reduce environment exposure to derisk the business.
  • Contribute in the development of the new Retail Automation Strategy
  • Development and maintain a Strategic Network Plan (SNP) which includes a Retail Masterplan that influences Retail investment planning by location and by site
  • Coordinates area deployment and stewards the execution of DIT and Branded Marketer Programs to ensure each program is executed according to its designed intent, role and strategy/tactic, and in line with the Business Plan
  • Responsible for providing regular and adhoc performance reports and tracking action plans to ensure targets are achieved
  • Deploys long and shortterm strategies to maintain and grow the retail network and market share
  • Ensure that all policies and procedures for governance are adhered to and that appropriate internal controls are in place to ensure plan delivery as well as management and reporting
  • Develop and implement systems and processes that drive productivity and efficiencies within the team
  • Work with functional unit leaders to ensure effective interfacing an

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