![BYD Auto SA](https://media.trabajo.org/img/noimg.jpg)
Service and Technical Manager
2 weeks ago
An automotive OEM is looking for an energize individual who is looking to accelerate and stay ahead in the industries with a potential to grow and an opportunity to learn new technology.
Duties but not limit to:
Build up aftersales service processes and related systems in accordance with the system and standard set by HQ
Provide after-sales technical support for dealers
Assist Service Department with parts request orders
Provide dealership best customer service
Assist dealership with their questions and requests
Provide service to dealership with regards to any sales, specials or new stock
Register dealer service transactions in accordance to HQ standard
Register and react to customer complaints via CRM system and reach resolution with the end user via dealership
Build existing customer base
Supply costing of parts on repair orders
Update parts catalogue and inventory control system
Receive & log stock into inventory
Notify service department when parts / back ordered have been received
Maintain parts warehouse neat and tidy and conduct regular stock take
Responsible of future technical training to all dealership
Responsible of regular technical training seminar planning and execution
Responsible of future training and evaluation of after sales personnel
Responsible of regular dealership after sales service evaluations, report, remedy and oversees improvement of after service customer experience at dealership level
Weekly, monthly, quarterly and annual report as per HQ standard
Desired Experience & Qualification:
Previous Automotive industry OEM Level experience in a Parts Sales position is essential
Grade 12
Computer Literate
Valid Vehicle Driver's License and own transport essential
Disciplined
Ability to listen understand orders
Highly Motivated
Team Player
Customer service oriented
Pay:
From R20 000,00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Education:
- High School (matric) (required)
Experience:
- Automotive industry working: 3 years (preferred)
License/Certification:
- Vehicle Driver's License (required)
Willingness to travel:
- 25% (preferred)
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