Service and Technical Manager

2 weeks ago


Johannesburg, Gauteng, South Africa BYD Auto SA Full time

An automotive OEM is looking for an energize individual who is looking to accelerate and stay ahead in the industries with a potential to grow and an opportunity to learn new technology.


Duties but not limit to:

Build up aftersales service processes and related systems in accordance with the system and standard set by HQ

Provide after-sales technical support for dealers

Assist Service Department with parts request orders

Provide dealership best customer service

Assist dealership with their questions and requests

Provide service to dealership with regards to any sales, specials or new stock

Register dealer service transactions in accordance to HQ standard

Register and react to customer complaints via CRM system and reach resolution with the end user via dealership

Build existing customer base

Supply costing of parts on repair orders

Update parts catalogue and inventory control system

Receive & log stock into inventory

Notify service department when parts / back ordered have been received

Maintain parts warehouse neat and tidy and conduct regular stock take

Responsible of future technical training to all dealership

Responsible of regular technical training seminar planning and execution

Responsible of future training and evaluation of after sales personnel

Responsible of regular dealership after sales service evaluations, report, remedy and oversees improvement of after service customer experience at dealership level

Weekly, monthly, quarterly and annual report as per HQ standard

Desired Experience & Qualification:

Previous Automotive industry OEM Level experience in a Parts Sales position is essential

Grade 12

Computer Literate

Valid Vehicle Driver's License and own transport essential

Disciplined

Ability to listen understand orders

Highly Motivated
Team Player

Customer service oriented

Pay:
From R20 000,00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • High School (matric) (required)

Experience:

  • Automotive industry working: 3 years (preferred)

License/Certification:

  • Vehicle Driver's License (required)

Willingness to travel:

  • 25% (preferred)
Expected Start Date: 2024/06/07

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