Operations Executive

2 weeks ago


Pretoria, Gauteng, South Africa Izwe Warehouse Management Solutions (iWMS) Full time

Role:
Operations Executive

Department:
Operations Dept

Report to:
Operations & Compliance Manager

Role Summary:

Responsible for completion of all aspects of daily shipment operations. Work closely with the Operations Manager and the operations team to overcome day to day operational challenges. Contribute to ensuring a conducive, collaborative, and productive work environment for their department.

Main Tasks and Specific Duties:

  • General Operational Duties:_
  • Maintain the day to day allocated freight workload.
  • Prepare, handle, and process documentation including reference shipment, progress order, arrange pick up/delivery, select & book carrier, negotiate rate & schedule, consolidate, update client.
  • Track & trace cargo, update online web facilities.
  • Liaise with carriers, partner agents & other parties to ensure information is up to date & correct.
  • Arrange collections, deliveries with hauliers, agents & other parties.
  • Attend 3rd party warehouses for Labelling/inspection of cargo etc.
  • Update Post departure / Proof of Delivery information
  • Produce accurate and timely client billing.
  • Assist road freight and other modes as required.
  • Customs Entries:_
  • Complete Customs Entry using current software in operation.
  • Customer Services:_


Account Management
  • Responsible for Customer service for selected Customers to include all means of correspondence, problem resolution and visits as and when required.
  • Create & Maintain Customer SOPs aimed at providing an excellent customer service experience.
  • Update agents/customers regarding shipment status
  • Resolve customer claims and delivery shortages.
  • Quote existing customers and agents on sea and air consignments as required.
  • Answer phone calls in a polite & efficient manner
  • Sales Support:_
  • Collaborate with Sales department as required.
  • Gove close attention & support to new customers
  • Collate sales information on prospective customers to be passed onto Sales department.
  • Help develop good relations with overseas partner agents.
  • Other Administrative Tasks:_
  • Communicating with overseas partner agents, maintaining a professional relationship
  • Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Ensure accounts queries are processed within required times.
  • Provide cover for staff holidays, as required.
  • Ensure that at the end of the day you leave your working area clean & tidy, in line with the clear desk policy in operation.
  • Plus, other duties that may be required from time to time by the company or any member of the group of companies owned by the Directors.

Job Type:
Contract

Contract length: 3 months

Ability to commute/relocate:

  • Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)


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