Cloud Support Eng. I
2 weeks ago
- Experience troubleshooting and debugging technical systems
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
About AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
About the team
First and foremost this is a customer support role - in The Cloud.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career development:
We promote advancement opportunities across the organization to help you meet your career goals.
Training:
We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
Cape Town, ZAF- Bachelor's degree in computer science or equivalent
-
Cloud Support Eng. I
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Cloud Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Vista Full timeWorking as part of a global team, the Cloud Support Analyst role is responsible for providing pro-active technical support andincident management services for Vista's cloud and managed service customers globally.As the Cloud Support team deliver round the clock service, 365 days a year, from around the globe, there may be a requirement to work outside of...
-
Cloud Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Vista Group Full timePrincipalObjectives**Working as part of a global team, the Cloud Support Analyst role is responsible for providing pro-active technical support andincident management services for Vista's cloud and managed service customers globally.As the Cloud Support team deliver round the clock service, 365 days a year, from around the globe, there may be a requirement...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timeABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Full timeAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
4 weeks ago
Cape Town, Western Cape, South Africa Amazon Full timeABOUT USAmazon is now offering an in-office role.In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Nairobi).Amazon Web Services is the market leader...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timeABOUT USAmazon is now offering an in-office role.In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Nairobi).Amazon Web Services is the market leader...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.AWS Sales, Marketing, and Global Services...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.AWS Sales, Marketing, and Global Services...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
I&O Operations Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa JenRecruitment Full timeA registered financial service provider, providing you and your family with innovative needs-based life and health insurance cover is looking to appoint a I&O Operations Support Engineer you will be managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.The ideal candidate...
-
Cloud Accounting Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Snatch Full timeIntroductionWe are looking for an Accounting Systems Manager to drive optimal efficiency from our Cloud accounting software. The role is based in Southern Suburbs, Cape Town. The organisation I am representing is market leading, and extremely fast - growing, in the Cloud Accounting space. They focus on SME clients, and pride themselves on delivering a tailor...
-
Cloud Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timePlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmCloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service),...
-
Cloud Based Support Agent
2 weeks ago
Cape Town, Western Cape, South Africa SA Commercial Full time_CLOUD BASED SOFTWARE SUPPORT AGENT:_- A brilliant opportunity to be part of a leading Australian brand in the MICE industry_ Provide Inbound technical support to our customers Identify, troubleshoot and log software queries Implement and manage the setup process for iVvy clients Experience in cloudbased Software Support or Software Support Experience in the...
-
Cape Town, Western Cape, South Africa Amazon Full timeABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cape Town, Western Cape, South Africa Amazon Full timeABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Network Engineer I
2 weeks ago
Cape Town, Western Cape, South Africa RELX Full timeAbout the Role As a Network Engineer I you performs basic network engineering assignments including but not limited to all aspects of the connectivity infrastructure, and learning to troubleshoot. Responsibilities Solving problems to support assignments involving the execution of a series of network engineering-related tasks. Completing assigned...
-
Billing Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Babble Cloud Full timeJob descriptionBabble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud...
