Data Insights Analytics Cloud Support Engineer, Support Engineering

2 weeks ago

Cape Town, Western Cape, South Africa Amazon Full time

ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business.

As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?


If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?

  • First and foremost this is a customer support role - in The Cloud.
  • On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

Career development:
We promote advancement opportunities across the organization to help you meet your career goals.

Training:
We have training programs to help you develop the skills required to be successful in your role.

We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.


  • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
  • As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)."
This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF

BASIC QUALIFICATIONS

  • Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) Experience in Business Analytics application, support, and troubleshooting concepts Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
PREFERRED QUALIFICATIONS

  • Experience in a customer support environment
  • Experience analyzing, troubleshooting, and providing solutions to technical issues
  • Familiar with data warehousing and ETL process
  • Understanding of Cloud Computing concepts
  • Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.

Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    Please note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmCloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service),...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    ABOUT USAmazon is now offering an in-office role.In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Nairobi).Amazon Web Services is the market leader...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    ABOUT USAmazon is now offering an in-office role.In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Nairobi).Amazon Web Services is the market leader...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.AWS Sales, Marketing, and Global Services...

  • Cloud Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.AWS Sales, Marketing, and Global Services...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: The Support Engineer role is crucial for delivering direct technical support and managing the detailed aspects of project planning through accurate BOMs. This role is essential in maintaining high levels of customer satisfaction and operational excellence, embodying our client's commitment to quality and innovation in the MSP sector. Through...

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Constructeducation Full time

    Location:Cape Town Reporting Line: Engineering Lead (AU)Working Practices: Minimum two days a week in the office with option to work remotely for remaining three days Employment type: Permanent Working hours: 07H00 TO 15H30 Salary: Competitive Role summary The?Data and Cloud Engineer?is responsible for supporting the evolution of the technology solution and...

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Construct Education Full time

    Location: Cape TownReporting Line: Engineering Lead (AU)Working Practices: Minimum two days a week in the office with option to work remotely for remaining three daysEmployment type: PermanentWorking hours: 07H00 TO 15H30Salary: CompetitiveRole summaryThe Data and Cloud Engineer is responsible for supporting the evolution of the technology solution and...

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Creative Cfo Full time

    The position:As a Data Engineer at Creative CFO, you will be at the forefront of architecting, building, and maintaining our data infrastructure, supporting data-driven decision-making processes.We are dedicated to optimising data flow and collection to enhance our financial clarity services for high-growth businesses. Join our dynamic and rapidly expanding...

  • Senior Avaya Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    FunctieomschrijvingJob Profile SummaryThe Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems...

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa iSanqa Full time

    RequirementsSolid 5+ years of experience with Azure Data Factory, Databricks, and Power BI.Degree in Computer Science, IT, or a related field with a strong analytical focus.Proficiency in Python, particularly in the context of data manipulation and notebook-based analytics.A thorough understanding of cloud data security protocols and best...

  • Senior Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Luno Full time

    About us:Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

  • DevOps Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa PBT Group Full time

    PBT Group has a requirement for an intermediate DevOps Data Engineer. Duties:Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties – Glue, Step-functions, Kafka CC, PySpark, DynamoDB, , RedShift, Lambda, DeltaLake, Python,.Analyze,...

  • Cloud Security Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Minimum Requirements:A relevant tertiary qualification in AWS Foundation or Cloud ComputingBachelor's Degree in Information Technology or Engineering - Other (IDEAL)7+ years experience in Infrastructure, Software Development, DevOps or Security4+ years design and implementation of highly available, enterprise-scale public Cloud infrastructure. 3+ years in...

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Creative CFO Full time

    Become part of a vibrant, quality-focused team that leverages trust and autonomy to deliver exceptional services to diverse, high-growth clients. Receive recognition for your committed, results-producing approach to problem-solving, and opportunities for learning to realise your own passion for personal growth. All while working with some of the country's...