Sr. Customer Success Manager

1 week ago


Johannesburg, Gauteng, South Africa Mimecast Full time
Senior Customer Success Manager

The legends in customer success.


This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services.

You'll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively.


Day to day you'll put in place customer service strategies, follow up on surveys, seek feedback, identify upsell opportunities, build strong relationships, be a known point of contact for customers, and troubleshoot and solve customer problems.


You'll need:

  • Education to degree level
  • Experience in a relevant role years), preferably within SaaS
  • People skills
  • Competence in risk forecasting and reporting
  • To be good with deadlines
  • Proficiency in MS Office and other business tools
  • Great communication skills written and spoken
  • To be equipped with business skills and financial acumen (NPV, Margin, C2S)
Why Mimecast?

We're fast thinking. We go big to reach our cyberattack-disrupting goals.

And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen.

We never leave anyone behind. We deliver quickly - and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission.

And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.

That's The Mimecast Way.

And the Mimecast way is also a hybrid-working way.

We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort.

That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.


We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

We particularly welcome applicants from traditionally underrepresented groups.

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