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Sr. Customer Success Manager
1 week ago
The legends in customer success.
This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services.
Day to day you'll put in place customer service strategies, follow up on surveys, seek feedback, identify upsell opportunities, build strong relationships, be a known point of contact for customers, and troubleshoot and solve customer problems.
You'll need:
- Education to degree level
- Experience in a relevant role years), preferably within SaaS
- People skills
- Competence in risk forecasting and reporting
- To be good with deadlines
- Proficiency in MS Office and other business tools
- Great communication skills written and spoken
- To be equipped with business skills and financial acumen (NPV, Margin, C2S)
We're fast thinking. We go big to reach our cyberattack-disrupting goals.
And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen.
We never leave anyone behind. We deliver quickly - and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission.And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.
That's The Mimecast Way.And the Mimecast way is also a hybrid-working way.
We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.DEI Statement
Cybersecurity is a community effort.
That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.
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