Sales Client Query Consultant

3 weeks ago


Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

Sales
Client Query Agent

What you can expect from your first year at IDM:

  • Communication with clients you are helping on an ongoing basis (no face-to-face Client Service/Sales).
  • Exposure to the biggest Financial Service Providers, including the big 5 banks.
  • Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
  • Opportunity to gain additional recognized qualifications and further study in the Financial Industry
  • Operating from a professional office environment, equipped with everything you need for success.
  • Connection and networking with young, dynamic, and innovative coworkers.
  • Possibility for amazing rewards and recognition
  • Company benefits
    Medical Aid, Retirement Annuity, Bursaries, half day off on your birthday, and more.

Key Responsibilities:

  • Debt counselling
  • The National Credit Act
  • Payment and debit order queries
  • Retention queries
  • Credit provider queries received from clients
The agent will be measured on accuracy and speed of query resolution.

Minimum Requirements:

  • Must have tertiary education in the Finance/business field
  • Client service experience or query management is advantageous
  • Financial Acumen
  • Excellent client service skills
  • Good understanding of financial services industry
  • Willingness to work shifts
  • Criminal clear
  • Credit clear

Key Competencies:

  • Problem solver
  • Urgency to attend to client queries and resolve them
  • Excellent verbal and written communication skills
  • Excellent listener
  • Excellent time management
  • Analytical
  • Ability to work well in a team environment
  • Financial acumen
  • High levels of honesty, accountability and integrity


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