Contract Dynamics CRM Technician

2 weeks ago

Cape Town, Western Cape, South Africa Recruitment Legends Full time

Contract Dynamics CRM Technician

Remote, Cape Town R pm

Key Responsibilities:

Technical Support:

  • Provide firstline technical support to CRM users, addressing issues related to system functionality, performance, and configuration.
  • Troubleshoot and resolve CRMrelated incidents, service requests, and user inquiries in a timely manner, ensuring mínimal disruption to business operations.
  • Escalate complex technical issues to senior technicians or system administrators for further investigation and resolution.

System Maintenance and Administration:

  • Perform routine system maintenance tasks, including software updates, patches, and upgrades, to ensure the stability and security of the Dynamics CRM environment.
  • Monitor system health, performance metrics, and error logs to identify potential issues or areas for improvement.
  • Configure system settings, permissions, and security roles in accordance with established policies and best practices.

Customization and Configuration:

  • Assist with the customization and configuration of Dynamics CRM to support business requirements, including entity customization, workflow automation, and form design.
  • Collaborate with business stakeholders to understand their needs and translate them into technical requirements for CRM customization.
  • Test and validate CRM customizations to ensure they meet functional and performance criteria before deployment to production.

Data Management and Integration:

  • Assist with data management tasks, including data import/export, data cleansing, and deduplication efforts to maintain data integrity within Dynamics CRM.
  • Troubleshoot data integration issues and work with integration partners to resolve them in a timely manner.

Documentation and Training:

  • Document CRM configurations, customizations, and technical procedures to maintain an uptodate knowledge base and facilitate knowledge transfer.
  • Assist in the development of user training materials, guides, and documentation to support CRM adoption and usage across the organization.
  • Provide training and assistance to CRM users as needed to ensure they are proficient in using the system effectively.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in providing technical support for Dynamics CRM or similar CRM platforms.
  • Strong understanding of CRM principles, concepts, and architecture.
  • Proficiency in Microsoft technologies, including Dynamics CRM, SQL Server, and Windows Server.
  • Experience with CRM customization, configuration, and data management.
  • Excellent troubleshooting and problemsolving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Effective communication and interpersonal skills, with the ability to collaborate with crossfunctional teams and endusers.
  • Certification in Dynamics CRM (e

g, Microsoft Certified:
Dynamics 365 Customization and Configuration) is a plus.

Salary:
R36 000,00 - R46 000,00 per month

Ability to Commute:

  • Cape Town, Western Cape (required)

Ability to Relocate:

  • Cape Town,

Western Cape:
Relocate before starting work (required)

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