Technical Account Manager

3 weeks ago

Cape Town, Western Cape, South Africa Project24 Full time
Job Description

As a Technical Account Manager (TAM), your primary responsibility is to cultivate robust client relationships by providing technical guidance, support, and ensuring the seamless implementation and utilization of the company's products or services. Serving as the main point of contact for clients, you will act as a liaison between customers and internal technical teams, facilitating a cohesive experience.

Responsibilities:

Client Relationship Management:

Develop and nurture strong client relationships, acting as a trusted advisor and understanding their business objectives.

Regularly communicate with clients to assess needs, provide updates, and gather feedback.

Technical Support:

Offer technical guidance and support, addressing client inquiries, troubleshooting issues, and ensuring timely resolution of technical problems.

Collaborate with internal technical teams to escalate and resolve complex technical issues.

Implementation and Onboarding:

Lead the implementation process of products or services, ensuring a smooth onboarding experience for clients.

Work closely with clients to comprehend their technical requirements and customize solutions accordingly.

Project Management:

Manage and coordinate projects related to clients' technical needs, ensuring successful delivery and meeting project milestones.

Provide status updates to clients and internal stakeholders throughout the project lifecycle.

Product Knowledge:

Develop a deep understanding of the company's products or services, staying informed about updates and new features.

Educate clients on best practices and optimal use of the company's offerings.

Collaboration:

Collaborate with sales, product, and engineering teams to convey client feedback, identify improvement areas, and contribute to product development.



Requirements

Experience:

Proven customer-facing experience, preferably as a Technical Account Manager or in a similar capacity.

Strong background in technology with a solid understanding of software, hardware, and IT infrastructure.

Technical Skills:

Proficient in understanding and articulating technical concepts to both technical and non-technical audiences.

Familiarity with relevant technologies, programming languages, and industry-specific tools.

Communication Skills:

Excellent verbal and written communication skills.

Ability to effectively communicate technical information to clients and internal teams.

Problem-Solving:

Strong analytical and problem-solving skills to address complex technical issues.

Ability to think critically and propose innovative solutions.

Project Management:

Demonstrated ability to manage multiple projects simultaneously, ensuring timely delivery and client satisfaction.

Client-Focused:

Customer-centric mindset with a commitment to understanding and meeting client needs.

Ability to anticipate client concerns and proactively address them.

Adaptability:

Flexibility to adapt to changing priorities and evolving business requirements.

Willingness to learn and stay updated on industry trends.



BenefitsSales Targets and Basic Remuneration:
Retention Goal: Maintain at least 95% of the current customer base.
Growth Objective: Increase the MRR GP revenue from the existing customer base by at least 5% each quarter.
One-Time Sales Target: Generate R1.2 million GP in one-time sales by year-end.
Dynamic Basic Remuneration Structure:
The compensation model for Technical Account Managers at our company is designed to reward the growth and maintenance of our customer base, featuring a dynamic salary structure that aligns with our strategic objectives and the performance of our TAMs.
Performance-Linked Salary Adjustment (Profit Share)
Bi-Annual Review:TAMs' basic salaries are reviewed and adjusted every six months based on the new total MRR value generated from their managed client base.
Increase and Decrease: Salary adjustments are performance-based, ensuring compensation is directly tied to the value TAMs bring to our company.
MRR Commission Structure:
This structure outlines how commissions are calculated based on Monthly Recurring Revenue (MRR) and MRR growth retention.
Once off sales Commission Structure :This structure outlines how commissions are calculated based on the gross profit (GP) generated from one-time sales at different revenue thresholds.
Accelerators for Exceptional Performance & Additional Incentives

Requirements
Proven sales experience, particularly in IT. Strong understanding of Microsoft's offerings, Licensing, and related IT services. Results-driven with a track record of meeting sales targets. 3+ years of experience in technology sales. Familiarity with CRM software preferred.

  • Technical Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Ukuzimanya Technical Services Full time

    Responsibilities:Network Administration: Configure and maintain network infrastructure, ensuring optimal performance and reliability. Collaborate with the team to implement network security measures.System Administration: Assist in the management and maintenance of servers and systems. Troubleshoot and resolve hardware and software issues.Certification...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Pollock and Associates Full time

    Technical Account Manager AutomotiveCape Town - Western Cape - South AfricaLooking for a dynamic and challenging role in the automotive industry? Look no further We are seeking a highly skilled Technical Account Manager to join the team and help our client provide top-notch service to their customers.Looking for a dynamic and challenging role in the...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Anthony Kettle Full time

    Published Apr 17, 202 Location Cape Town, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R R NegotiableDescription:Technical Account Manager (MSP, Pre-sale, Project exp) - Remote, Cape Town**R pm negInternational ICT Company with a global customer base, with teams based in Australia, the UK, and South Africa available to...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Helen Lucre Resourcing Pty Ltd Full time

    Location: Cape TownRemuneration: Market relatedHLR Reference #:HLR7627Environment:Our client who develops a global telematics platform with a channel partners network of customers in over 100 countries and across 5 continents has an urgent requirement for a Technical Account Manager. The Technical Account Manager plays an important role in delivering...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of this role (Technical Account Manager) is to implement and improve IT systems, taking ownership of technical project management for clients, and to maintain the relationship between client IT and WNS Enterprise IT during implementation and for life of the contract.Tasks include but are not limited to:• IT Project Management...

  • Technical Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job & Company Description: A global company is looking to grow there South African team. The team is looking for an experienced Technical Accountant to join the team. This successful company has been in existence for over 3 decades and if you are looking for a challenge and career growth, this is the company for you.The successful candidate will be...

  • Technical Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job & Company Description: A global company is looking to grow their South African team. The team is looking for an experienced Technical Accountant to join them. This successful company has been in existence for over 3 decades and if you are looking for a challenge and career growth, this is the company for you. The successful candidate will be responsible...

  • Technical Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job & Company Description:A global company is looking to grow their South African team. The team is looking for an experienced Technical Accountant to join them. This successful company has been in existence for over 3 decades and if you are looking for a challenge and career growth, this is the company for you.The successful candidate will be responsible...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Project24 Full time

    Join us as a Technical Account Manager (TAM)! Your main role is to build strong client relationships, offer technical support, and ensure smooth product implementation. As the key point of contact for clients, you will bridge the gap between customers and internal technical teams, ensuring a cohesive experience.Client Relationship Management: Develop and...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Wns Global Services Sa Full time

    WNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa 3Dtracking Full time

    Who are we?3Dtracking is a global telematics platform processing over 60 million tracking records daily, with a channel partners network of customers in over 100 countries and across 5 continents. 3Dtracking truly values the delivery of outstanding customer service and customer experience through constant innovation. 3Dtracking was started 17 years ago by a...

  • Senior Technical Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Send an email about this job to a friend or to yourself. Are you a CA(SA) passionate about the technical side of accounting? We are looking for a well-versed professional, to be the group technical point of contact, get involved with developing group policies and procedures, as well as have a strong focus on the analysis of and application of accounting...

  • Technical Sales Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager Sa Full time

    MINIMUM REQUIREMENTS Minimum of 5 years of experience in a technical sales role, preferably in the agriculture or meteorology sector.A science or agricultural qualification, with credits preferably in Meteorology.Excellent interpersonal and communication skills, with the ability to build rapport with clients and colleagues.A proactive and results-driven...

  • Technical Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: Our client is a consulting firm based in Somerset West who specializes in leveraging MS365 business tools and implementing AI to revolutionize operations. Their focus is on delivering customized solutions to optimize operations and stimulate client growth. Currently, they are in search of Technical Account Managers (TAMs) and their teams, who...

  • Purchasing Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa TE Technical Placements Full time

    Manufacturing company in Killarney Gardens requires the service of a Purchasing Manager / Creditors Manager to join their dynamic team.Your experience together with a relevant qualification will be as follows:Creditors Management: Ensure the efficient management of accounts payable processes, timely payment of invoices, and maintenance of supplier...

  • Procurement Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa TE Technical Placements Full time

    DISCLAIMERCreditors Management: Oversee the management of all accounts payable processes. Ensure accurate and timely payment of invoices, bills, and expenses. Maintain relationships with suppliers and negotiate credit terms. Resolve any discrepancies or issues with invoices or payments.Purchasing Management: Develop and implement procurement strategies to...

  • Senior Technical Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Title:Accounting Analyst Company:Providing financial solutions Preparation of accounting analyses for complex contracts and transactions Maintain accounting policies in compliance with FRS 102 Support dissemination and implementation of policies Maintain financial control policies Develop a training programme for technical accounting policies and...

  • Senior Technical Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Preparation of Accounting analyses for complex contracts and transactionsMaintain accounting policies in compliance with FRS 102Support dissemination and implementation of policies Maintain financial control policiesDevelop a training programme for technical accounting policies and delivery of the trainingInvolved in key reporting cycles for month -end,...

  • Technical Account Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa NSC Global Full time

    Overview:PLEASE NOTE THIS VACANCY IS ONLY OPEN TO INTERNAL EMPLOYEESEssential Functiono Act as the customer technical escalation point.o Take the lead during incidents of a complex technical natureo Act as the technical liaison with internal and external technical teamso Provide guidance and mentorship to the Operational Functions in order to drive a...

  • Technical Account Manager, Integration, 3p

    3 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    University degree in Engineering, Business Administration, Economics, or related quantitative field Experience in a support, operations, key account management, or other related role Oral and written communication skills Project Management skills (regular updates, Program flashes, audits, review meetings, process audits) Knowledge in SQL and advanced...