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Incident Manager
4 months ago
Attention Tech Enthusiasts Do you have a knack for solving complex IT problems? Does the idea of minimizing business impacts through quick and efficient solutions excite you? If so, an incredible opportunity awaits you
The esteemed Company Group Technology is on a mission to enhance their IT prowess.
Known for providing digitally enabled technology services and driving business transformation, they are the cornerstone of group-wide digital and data architecture.
They are the vigilant watchmen ensuring cyber and information security resilience while also operating various technology platforms and shared services.
They are on a quest for a talentedIncident Manager to become part of their dynamic team.
This individual will be tasked with assessing complex situations and coordinating the resolution of major IT incidents, ultimately minimizing downtime and ensuring the smooth operation of their technology platforms.
- Steer the recovery of all P1/P2 incidents, ensuring key stakeholders are kept in the loop.
- Manage incidents proactively to ensure minimum business impact and swift resolution.
- Conduct thorough postmortems for all major incidents.
- Continuously enhance the Major Incident Management Process.
- Represent the department in weekly report back meetings with clients and internal teams.
- Produce regular incident reports, daily, weekly, and monthly as required.
- Serve on the Change Approval Board and approve Emergency Changes.
- Review and suggest improvements for the company's Incident Management process.
- Assist the Service Desk Team Leader with escalations as required.
- An IT related Degree or Diploma and/or a minimum of 3 years relevant IT experience.
- ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended).
- A proven track record of experience in the ITIL disciplines.
- Experience working with multiple Service Providers and Technologies.
- An excellent understanding of ITIL and ITIL Governance.
- Knowledge of one or more of the Clients' Business and Systems will be a significant advantage.
In return, the company offers:
- A dynamic and inclusive working environment where individual contributions truly matter.
- A competitive salary and comprehensive benefits.
- Opportunities for professional growth and development.
Job Types:
Full-time, Permanent
Application Deadline: 2023/05/18
