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Palladium Support Intern

3 months ago

Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

Keywords summarising this role:

Well-versed in Accounting ERP software solutions, Business Analyst, Project Management, Time Management, Enthusiastic, Go-getter, Willing to go the extra mile.


Key Responsibilities:

  • Support clients with problems and queries relating to Palladium
  • Test, replicate & logging of enhancements and defects
  • Work as part of the support team
  • Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
  • Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating clients regarding the status of their calls
  • Undertaking any other projects as required by Team Leader or Support Manager

Key Requirements:

Skills and qualifications

  • Grade 12 (Matric) or any other tertiarylevel education
  • Basic accounting, basic technical and business analytical skills
  • Interpersonal Skills
  • Thorough knowledge of MS Operating Systems (Win 7 to 12)
  • Experience in similar ERP or Accounting products and their contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc
Desirable

  • MS Excel 1,2 &
  • SQL
  • Software Support
  • Helpdesk Experience
  • People Skills
  • Advanced Troubleshooting skills
  • Working independently
  • A junior or someone who has a proven track record
Minimum requirements

  • Ability to function in a team
  • Proficient in English
  • Ability to use own initiative to ensure customer satisfaction
  • Technical and practical approach to problemsolving
  • Must have reliable transport, valid driver's license and ID Document.
  • Good Communication skills

Company Info
Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single
- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.


Palladium is part of the KCS Group and is a software development company that provides expertise in complete financial and business administration solutions.

Palladium has been active in the development of business systems specialising in the accounting and retail management environment.

In this highly competitive market, Palladium has grown to become one of the premier providers of innovative and strategic business solutions.


Equal Opportunities
KCS is proud to be an equal-opportunity workplace and is an affirmative-action employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.


  • To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct them to KCS employees. KCS is not responsible for any fees related to unsolicited resumes._