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Account Manager, Retention

3 months ago

Durban, KwaZulu-Natal, South Africa DSV Full time

DSV - Global transport and logistics

Location:
Durban, KZN

Job Posting Title:
Account Manager, Retention

Time Type:
Full Time

Main Purpose of the Role


To build and maintain a stron business partnership with new and existing customers, consciously looking for value adding opportunies to improve and develop current client solutions.


Job-Related Requirements

  • Minimum of 5 years' experience in freight forwarding
  • Fluent in English, both written and verbal
  • Knowledge of Local and International logistics requirements by Air, Sea and Road
  • Clear understanding of shipping procedures from door to door, port operation
  • Work underpressure and highly self motivated
  • Forward thinking/ innovative and problemsolver
  • Responsible and accountable
  • Adapt and encourage new challenges
  • Carry out a standard and planned approach to work scope in an innovative and creative manner
  • Must be excellent at time management with forward planning skills

Added Advanteges

  • Understanding of accounts, international forwarding across all modes of transport
  • Sales Training courses attended
  • Presentation experience

Computer Skills

  • Microsoft office 365 (Teams, OneNote, Forms)

Duties and Reponsibilities


To build strong relationships with key clients bu understanding their strategies and how DSV can best align to support the client's business and supply chain strategy.

Through strong relationships across all level (strategic, tacical and Operational), aim to successfully retain key clients as well as identify any possible innovations and opportunities for the company to grow the existing business.

Show value to clients by providing KPI and extensive reporting analytics on a financial and operational leve. The reporting is used to strenghthen the relationship and position DSV as a primary logistics partner

The main responsibilties are, but not limited to:

  • Presenting and implementing rates increases with clients, be they on an annual or ad hoc basis
  • Supply logístical/supply chain related information and/or consultancy as requested by client utilising the various expertise available throughout DSV such as customs consultancy, supply chain analysis,etc.
  • Presenting to and implenting new DSV products, processes and strategies with clients
  • Attend both client and company social events as part of relationship building exercise
  • Maintain an acceptable and professional dress code in line with company guidelines
  • Arrange war rooms to analyse under threat clients as well as those clients where real opportunities exist
  • Organise and run with project plans when necessary
  • Ensuring the CRM Program / Style, is always kept updated and minutes of meetings are loaded
  • Compile and present performance managemennt reviews detailing transit analysis to various clients
  • Compile and present General Management Reviews including shipment stats, financial data and other relevant infor such as QVA to certsin clients
  • Compiling, monitoring and presenting customised client reports as may be required by client
  • Ensuring the client is given access to any DSV reports/ reporting systems
  • Maintain meeting minutes and/or records and disribute
  • Report lost business
  • Report Under threat business
  • Monitoring service levels for each mode (air, ocean, road etc.) and department (exports, imports, logistics etc.)
  • Monitoring client relationship status
Monitoring clients payments cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements

DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.

You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.

If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.