Call Centre Manager

2 weeks ago


Bellville, Western Cape, South Africa Hosted Communications Full time
We have an opening for a call centre manager to lead a team of Appointment setters.

Your job description and requirements.

Must be able to work and manage a fast paced, challenging and constantly moving department.


Must be able to strategise new solutions and methods to ensure your team and yourself achieve the setout daily/ weekly and monthly goals.


You must be a great leader that leads by example and be able to motivate the team and dicipline where required.


We are looking for a strong willed individual that understands teamwork and how to get a team and individual to achieve great results.

The position is great for a out of the box thinker.


A proven track record of a minimum of one year in a call centre manager position or similar is required.

This is non negotiable.

You will be incharge of a team of appointment setters and a team leader.


You need to be a individual that can solve problems and be able to handle the preassures that come with leading a call cenre team.

Qualifications and skills

Min Matric but a degree or Certificate in business management or similar will be an advantage.


You must have great people skills and be a great team player and know how to rally a team to follow you.

Must be computer literate with great proffeciency in Excel, power point and MS platforms like MS Outlook etc.

Must be well articulated an well groomed

Must be fluent in English and Afrikaans.

Must be able to put structures in place like time management for the team etc.

Must be able to take responsibility for your actions.

Need to have an eye for detail.


If you are a person that just wants to be a boss and not a real leader that leads by example.

This job is not for you.

Our office hours are Monday to Friday 8am to 4.30pm

Salary is dependent on experience. In addition you will be provided with a team commision and a monthly performance incentive.

Salary:
R12, R18,000.00 per month

Ability to commute/relocate:

  • Bellville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Call manager or Similar position: 1 year (required)
Application Deadline: 2023/03/19

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