Statistical Analyst

2 weeks ago

Johannesburg, Gauteng, South Africa TechQuarters Full time

Job description
Babble is a leading technology business that is reimagining how we do work.

Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very best cloud solutions.

Babble's growth over the last few years is one of the big success stories in its industry.

This is demonstrated by the private equity investment of Graphite Capital in November which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business.

Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

The Purpose of your role

Key Responsibilities

  • Owning the KPI/Reporting claims for the commercial teams.
  • Checking and validating claims
  • Adjusting claims
  • Full training provided.
  • Needs to be good with excel and calculating gross profit and net profit.
  • Analytical mindset
  • Use of salesforce an advantage
  • Keen eye for detail

What good looks like for this role

  • You will be counted on to manage your own case load in a timely and professional manner dealing with all manner of queries and disputes. There will be tight deadlines every month in order to hit payroll.
  • In more difficult cases you will need to decide when to escalate or seek approval for processing of the claim
  • You must be cool under pressure and will need to be confident in your role as you will be dealing with individuals in senior positions and our sales workforce.
  • You will need to create and maintain strong relationships within the organisation, as you will be working with other teams across the business to ensure accuracy of commission statements that you will be producing
  • This is an extremely fast paced team, you need to be tenacious, conscientious, efficient, and diligent at all times.

Requirements for the role

  • Good written and verbal communication skills.
  • Must be able to work under own initiative.
  • Must be able to prioritise workload.
  • Must have KPI and stats reporting experiance

What you also need to know

Schedule:

  • Monday to Friday
  • Hours will be core UK hours (9am 5.30pm)
  • You'll be working under our Revenue Operations Director

Why would you work at Babble?

  • Competitive salary
  • 23 days annual leave plus bank holidays with increased annual leave based on length of service
  • We are changing the way our space works by innovation. Why wouldn't you want to be part of that?

The recruitment journey
We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the Manager.

If you proceed past this, then you will have a second follow up interview with one other member of the Executive Leadership Team / management team.

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