IT Support Technician

2 weeks ago


Parktown North, Gauteng, South Africa Empire Mining Projects Full time

Empire Mining & Projects is an expanding organization that is looking for an IT Support Technician who will be able to work remotely as well.


Primary Responsibilities:

The role of Technical Support Engineer is divided into the following areas of responsibility: Provide general desktop support.
Fast and effective problem resolution.
Monitor Active Directory, Exchange, VMware, SQL infrastructure & others.
Continually review the IT software / hardware infrastructure to ensure robustness and efficiency.
Diagnose and resolve technical issues.
Investigate and implement automated processes.
Identify system / service bottlenecks and / or single-points-of-failure and develop solutions to overcome them.
Manage backups and tape rotation.
Exchange Server (and other) mailbox maintenance.
Identify and ensure technology assets are documented and mapped out correctly.
Ensure maintenance schedules are maintained and contribute to the overall health of the system.
Liaise with all company personnel regarding IT issues.
Setup and configure new laptops / desktops.
Ensure security patches and upgrades are applied and kept up to date.
Complete internal user moves including phones.

Required technical skills:

Training in Information Technology, Computer Science or other relevant field
1+ Year experience.
Experience in or exposure to a client/people facing role specifically technical support
Amenable to a flexible work schedule, as the need arises.

Preferably certification on the following:
A+ & N+
Microsoft 365
MS Windows Servers (MCSE)
Other training is a plus

Soft skills;
Analytical thinking.
Good communication skills, both verbal and written.
Self-driven to achieve goals, both immediate or more long term.

Job Type:
Permanent

Salary:
R15,747.00 per month

Ability to commute/relocate:

  • Johannesburg North, Gauteng: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Education:

  • Diploma (preferred)
Application Deadline: 2023/02/28
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