Collections Specialist
2 weeks ago
Are you looking for an exciting new opportunity?
If so, read on
We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.
With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.
We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team.
Ensuring customers are provided with fully fledged services that encompasses our values.
We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries
Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.
Commitment and Different - Being passionate, engaged and seeing opportunities
where others see problems
Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_
Key Responsibilities & Accountabilities
- Collect the delinquent / outstanding amount from the consumer
- Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc.
- To respect and act according Teleperformance's rules, regulations, and values
- Early-
Stage Collections:
Contact customers who are behind on their payments to remind them of their outstanding balances and encourage timely payment.
- Account Recovery: Locate and contact customers who have defaulted on their loans and attempt to recover the outstanding debt.
- Debt Negotiation: Work with customers to negotiate payment plans or settlements.
- Vulnerable Customer Handling: Identify, assess, and support vulnerable customers throughout the collections process, ensuring their needs and wellbeing are prioritized
This includes:
- Recognizing signs of vulnerability, such as mental health issues, financial hardship, or domestic abuse.
- Providing clear and concise information in a compassionate and empathetic manner.
- Offering alternative payment arrangements or support services, when appropriate.
- Working with external agencies, such as debt charities or social services, to provide additional support to vulnerable customers.
- Minimum 12years of experience working with the UK collection process
- Maintain campaign performance, quality, regulatory and compliance standards
Some of the Benefits:
- Lucrative basic salary (depending on experience)
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- Indepth product and 'cultural based' training
- Genuine career development opportunities
Please note:
- In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.
- Job Types: Fulltime, Permanent
Salary: R7 000,00
- R8 500,00 per month
- Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Education:
- High School (matric) (required)
Experience:
- Collections: 12 years (required)
- Clear criminal and credit
Job Types:
Full-time, Permanent
Salary:
R7 000,00
- R8 500,00 per month
-
Collection Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Clipboard Health Full timeWe exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare...
-
Senior Collections Specialist
2 weeks ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeAre you a Collections Specialist looking to grow in your career? Unlock rare opportunities and take your expertise to new heights with this dynamic team Join them on the forefront of financial innovation as they expand their Fintech business.If you're ready to embark on a journey of professional development, continuous learning, and impactful contributions,...
-
Billing And Collections Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Incubeta Africa Jaco Lintvelt Incubeta Africa Incubeta International Full timeIncubeta seeks to appoint a Billing & Collection Specialist as part of our Group Finance department. The role will take responsibility for customer invoicing, supporting cash collection, escalating collection issues and ensuring all accounts receivable functions are performed in line with Group controls and processes.About Incubeta Incubeta is a global...
-
Billing and Collections Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Incubeta Full timeIncubeta seeks to appoint a Billing & Collection Specialist as part of our Group Finance department. The role will take responsibility for customer invoicing, supporting cash collection, escalating collection issues and ensuring all accounts receivable functions are performed in line with Group controls and processes.About IncubetaIncubeta is a global...
-
Credit Control and Legal Collections Specialist
2 weeks ago
Cape Town, Western Cape, South Africa IWG Full timeCredit Control and Legal Collections SpecialistAbout the roleIWG currently has openings for experienced Credit Controllers - Legal Collections Specialists who are looking for a home-based role. As Credit Controller - Legal Collections Specialist you will play a key role in our global collection strategy and take responsibility for collecting debts from...
-
Accounts Receivable/collections Specialists
2 weeks ago
Cape Town, Western Cape, South Africa Engineuity Global Full timeDebt Collector (Accounts Receivable / Collections Specialist) at Engineuity GlobalAbout Engineuity Global:Join the vibrant team at Engineuity Global, a premier BPO Outsource Centre based in Cape Town, South Africa. We are currently seeking a Debt Collector who is diligent, detail-oriented, and adept at managing multiple accounts in a fast-paced, globally...
-
Collection Specialist
2 weeks ago
Cape Town, Western Cape, South Africa CT International Financiers Full timeNorthern SuburbsEarning potential over R16,000.00 per monthAbove market related basic, performance bonus with medical aid and retirement savingsNational Company of over 35 years seeks the services of a high performance, target driven individual, who enjoys the challenge of collecting on arrear accounts and completing administrative tasks. If you are a born...
-
Customer Service Specialist- Collections
2 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeTo provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the businessCollect the delinquent /...
-
Specialist: Monitoring
2 weeks ago
Cape Town, Western Cape, South Africa Six Sense Full timeWestern Cape, Cape Town Annually Cost To Company (Market related)A well-established business is seeking to appoint a Specialist: Monitoring & Arrear Management(FTC - 34 Months)To proactively monitor the credit health and risk on assigned Commercial Portfolio of client accounts with exposures of more than R1 million; in terms of the loan agreementsand provide...
-
Strategic Sourcing Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Western Cape Department of Health Full timeClosing Date- 2024/07/08- Reference Number- WCG Tracking Number- DOI 75/2024- Job Title- Strategic Sourcing Specialist: Acquisition and Contract Management, Ref No. DOI 75/2024- Department- Department of Infrastructure- Salary level- 8- Enquiries- Mr E Sawall Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location -...
-
hire specialist
4 weeks ago
Cape Town, Western Cape, South Africa Jobking Full timeEmployer: CA Support Our client, a well-known provider of rental equipment in the Northern Suburbs near Gape Gate, offers an opportunity for a driven retail hire specialist.Responsibilities: Customer relationship management Promote, manage and administrate the hire and sales processes Stock management Driver administration (instructions for deliveries and...
-
hire specialist
2 months ago
Cape Town, Western Cape, South Africa Jobking Full timeEmployer: CA Support Our client, a well-known provider of rental equipment in the Northern Suburbs near Gape Gate, offers an opportunity for a driven retail hire specialist.Responsibilities: Customer relationship management Promote, manage and administrate the hire and sales processes Stock management Driver administration (instructions for deliveries and...
-
Investment Administration Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Candidate Connect Full timeGreat opportunity to join an Investment Manager in Cape Town as an Investment Administration Specialist.Some key areas of responsibility include:Unitisation and cash flow management of client funds including: Determination of unit prices Daily collection of asset manager data Management of the investment strategy, and processing of the clients' cash flows...
-
Performance Planning and Reporting Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Fempower Personnel Full timeEmbark on an exciting journey as a Performance Planning and Reporting Specialist with our client This is a Fixed-Term Contract (6 months) based in Cape Town, Western Cape.Purpose of the Role: As a Performance Planning and Reporting Specialist, your key responsibility will be to manage the RIM Performance Information System and all performance information...
-
Specialist Scientist
2 weeks ago
Cape Town, Western Cape, South Africa South African Medical Research Council (MRC) Full timeBURDEN OF DISEASE RESEARCH UNIT(CAPE TOWN OFFICE)The South African Medical Research Council (SAMRC) strives to improve the nation's health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career development and progression.SPECIALIST SCIENTIST (E) / SPECIALIST SCIENTIST (S) /SENIOR...
-
Paid Media Specialist
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeAre you passionate about leveraging the power of search media to drive exceptional results? Do you thrive in a dynamic marketing environment where creativity meets data-driven decision-making? If so, we want you to be a part of our team at the Aquila CollectionPosition: Paid Media Specialist (PPC and Search)Location: Green Point, South AfricaEmployment Type:...
-
Coffee Specialist
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeThis COFFEE franchise restaurant chain is a well-established full-service and On-The-Move coffee shop brand with over 200 outlets throughout South Africa.We are in search of a Head of Coffee Excellence / COFFEE SPECIALIST to monitor, audit, train and uplift coffee standards within the group.THIS REQUIRES:The identifying of quality concerns and developing...
-
Talent Acquisition Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Career Custodians Full timeVillage N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay.If you thrive on a company culture that focuses on growing their employee through career development and staff incentives, this is the company for you.An exciting opportunity exists for a Talent Acquisition Specialist to join their dynamic team.Main purpose of the...
-
SEO Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeReady to bet on your search engine skills? A leading international gambling operator is looking for an SEO Specialist to join their team in Cape Town and help them stay ahead of the online competition. From researching keywords to optimising content, you'll be the wizard of the web who helps them cast the spell of success. So if you're ready to hit the...
-
Dialer Specialist
2 weeks ago
Cape Town, Western Cape, South Africa National Debt Advisors Full timeNational Debt Advisors, an award winning Debt Counselling company based in the City of Cape Town is on the lookout for a diligent and experienced Dialer Specialist. The Dialer Specialist will be responsible for overseeing our dialer/telecoms system, This role requires a proactive individual with a strong technical background, excellent organizational skills,...