Current jobs related to Customer Service Representative - Cape Town, Western Cape - Cambridge Mask Co.
-
Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full timeAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company BV. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time{"title": "Customer Service Representative", "content": "Job SummaryABC Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key...
-
Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa Migarda Investments TA Telkom Express Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience in our stores.Main Responsibilities:Provide...
-
Customer Service Representatives
6 days ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeCustomer Service Representative OpportunityWe are seeking an experienced Customer Service Representative to join our team at West Coast Personnel.About the Role:This is an exciting opportunity for a skilled Customer Service Representative to work with a dynamic team and contribute to the success of our clients.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa abc Full timeJob FunctionThe Customer Service Representative represents the company 'abc' by addressing incoming inquiries. The role performs basic administrative tasks, including customer support and operational duties. Typically works on routine assignments. The representative understands and addresses customer needs, which may include resolving issues and educating...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team at Surgo PTY Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeCustomer Service Representative **Job Summary:** As a Customer Service Representative at Call Centre Staffing, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of our network services and products. **Key Responsibilities:** • Handle...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Mindmatch Consulting.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Answering customer inquiries and...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob Title: Customer Service RepresentativeJob Type: ContractDuration: 3 monthsLocation: BellvilleAbout the Company: Isilumko Staffing is a leading staffing agency specializing in pharmaceutical sales and customer service.About the Role:We are seeking a highly motivated and energetic Customer Service Representative to join our team on a 3-month contract. As a...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Capita Full timeCustomer Service Representative Job Summary We are seeking a skilled Customer Service Representative to join our team at Capita. As a key member of our contact centre, you will play a vital role in delivering exceptional customer experiences and achieving our business objectives. Key Responsibilities * Respond to customer inquiries and resolve issues in...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at mPower People Solutions.The ideal candidate will have a strong background in customer service, with experience in handling inbound calls and providing exceptional service to clients.Key ResponsibilitiesRespond to customer inquiries and resolve...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time{"title": "Customer Service Representative", "content": "Job SummaryABC Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional...
-
Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time{"title": "Customer Service Representative", "description": "Job SummarySurgo PTY Ltd is seeking a Customer Service Representative to join our team in Century City. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to work in a dynamic environment.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
12 hours ago
Cape Town, Western Cape, South Africa Exclusively Remote Full timeJob Title: Spanish & English Speaking Customer ServiceWe are seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues that may arise.Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time{"title": "Customer Service Representative", "content": "Job SummaryABC Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.Key ResponsibilitiesProvide timely and...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeCustomer Service RepresentativeWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at mPower People Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, emails, and other communication channels.Key...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa mPower People Solutions Full time{"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at mPower People Solutions. As a key member of our contact centre, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Merchants Full timeCustomer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Merchants. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to our international clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeAbout the RoleWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at mPower People Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via inbound calls, ensuring that their needs are met and their issues are resolved in a timely and...
-
Customer Service Representative
5 days ago
Cape Town, Western Cape, South Africa MindMatch Consulting Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team at MindMatch Consulting in Cape Town, Woodstock.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and other communication channels.Resolve customer complaints and concerns in a timely...
Customer Service Representative
3 months ago
INTRODUCTION
Cambridge Mask Co is a leading international brand of consumer-focused pollution masks. Since 2015, we have worked on our passion for a cleaner, safer air. Our company helps everyone everywhere get outside without worrying about the way they look or what they breathe. Our masks use filtration technology developed by the British Military for chemical, nuclear and biological warfare protection. The masks are washable, fashion-friendly and come in sizes for the whole family. They filter nearly 100% of viruses, bacteria, gas and particulate pollutants. Clients include the United Nations, NetJets, Ferrari and British Airways. We now have customers in over 100 countries.
JOB SUMMARY
KEY JOB RESPONSIBILITIES
- Acknowledging any product or services problems and escalate them to the concerned department (if required) to resolve the case within 24 hours.
- Resolving challenges, problems and finding solutions
- Escalating complex enquiries to the supervisor when necessary and appropriate
- Responding to requests for assistance and/or possible processing of PayPal/credit card authorizations
- Proactively outreaching to customers
- Operate live chat service requests
REMOTE ROLE
JOB & CHARACTER REQUIREMENTS
-
Advanced in English is a MUST, other language skill a plus
-
Willing to work shifts ( 4pm - 1am or 2pm - 11pm, with one hour break)
- Customer service experience a plus (more than 2 years experience a major plus)
- Basic knowledge of
Zendesk and/or Amazon Seller Central - Phonerelated customer service experience
- Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
Job Types:
Full-time, Permanent
Salary:
R8, R10,000.00 per month
COVID-19 considerations:
n/a
Experience:
- Customer service: 2 years (preferred)
