Central Reservations

2 weeks ago

Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time
An experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office in Cape Town.

Responsibilities:

  • Making reservations for the Hotel and preparing rate proposals.
  • Ensure accurate records about guests' bookings, payments, and any additional information that hotel team members might need when interacting with a guest
  • Answer reservation calls in a pleasant and courteous manner, in accordance with the required standards.
  • Upselling, when appropriate, by informing guests of special packages, or higher room category.
  • Assist & maintain an efficient administration system within the department.
  • Ensure all quotations are followed up on in a timeous manner to ensure maximum revenue.
  • You may be required to manage room blocks and all sizes of group bookings.
  • Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
  • Inform other departments and follow up with regard to special instructions/facilities.
  • Establish and quote rates within the limits of the authorized rates negotiation procedure.
  • Familiarize yourself and learn each hotel's offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
  • Prepare arrival/guest correspondence (checkin) packs for Front Office daily.
  • Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
  • Report any rate, system discrepancy to the Reservations Manager and all overbookings.
  • Escalate all complaints.
  • Ensure optimal utilization of the PMS and maintain knowledge of all room types and their availability.
  • Sending of invoices, and credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
  • Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, unallocated deposits etc.
  • Ensure accurate and detailed capturing of bookings.
  • Manage any guest feedback to the necessary department.
  • Ensure reservation vouchers have been recorded and allocated correctly.
  • Attend training when required.
  • Manage the OTA extranet/s.
  • Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department's standard operating procedures.
  • Well presented and suitably attired for work at all times.

Requirements:

  • Grade 12 / Matric qualification
  • Previous Hospitality experience is required as a Reservationist
  • Exceptional time management, communication skills, and customer service
  • Opera experience is essential
  • Meticulous attention to detail, proven administration and exceptional organizational skills
  • Adaptability and flexibility
  • Quality focused
  • Great communication skills, written and verbal
  • Energetic and friendly personality
  • A positive and professional attitude
  • Feel comfortable working in a fastpaced environment requiring multitasking and problemsolving

Salary:
R15, R18,000.00 per month

Application Question(s):

  • Are you based in Cape Town?
  • If you are not available immediately please indicate your notice period?

Experience:

  • 5/4* Reservations: 2 years (required)

License/Certification:
- drivers license and own car (preferred)

Application Deadline: 2023/09/05

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