![GAAP Point of Sale](https://media.trabajo.org/img/noimg.jpg)
On Site Support Technician
2 weeks ago
Installation Technician.
The position is based at our offices in
Midrand, Johannesburg and the successful applicant will be reporting to the Service Delivery Manager - Installations or their nominees at GAAP where applicable.
Job Specification:
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about Hardware and Software
- Gather customer's information and determine the issue by evaluating and analysing the root cause of the problem
- Teach clients how the software works
- Stay with the client from open to close
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Ensure that the client is trained to spec before leaving the store after 3 days
- Escalate challenges experienced to the team leader as soon as it happens
- Report back regularly to team leader as required
- Stay up to date with software/hardware changes/enhancements
Minimum Requirements:
- Must have own reliable transport
- Must have valid driver's licence
- Must have a Matric certificate and basic IT knowledge
- Must be able to work for long periods of time
- Position requires patience
- Position requires an analytical and positive thinker
- Must be presentable and well spoken
Job Types:
Full-time, Permanent
Education:
- High School (matric) (required)
Experience:
- IT field: 1 year (preferred)
License/Certification:
- driver's license and own reliable vehicle (required)
Shift availability:
- Day Shift (required)
- Night Shift (preferred)
- Overnight Shift (preferred)
Willingness to travel:
- 50% (required)
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