Senior IT Site Technician
2 weeks ago
The incumbent will be responsible for providing technical assistance to the end-users, resolving desktop-related issues, maintain hardware and software, and ensure a smooth operation and usability of the desktop computing environment.
Key Responsibilities:
- Monitoring the Helpdesk regularly throughout the day and ensuring that all open calls are resolved.
- Providing firstline IT technical support
- Installing, configuring, and maintaining all IT equipment, including desktop computers, laptops, servers, mobile devices, tablets and other peripherals
- Troubleshooting network problems and ensuring that all network equipment is functioning correctly
- Ensuring that all boardroom equipment, including projectors, video conferencing equipment, and other AV technology is functional.
- Maintaining an inventory of IT equipment and ensuring that all equipment is properly maintained and serviced.
- Managing user accounts and access rights, resetting passwords, and ensuring that users have the appropriate level of access to the organizations systems and data.
- Ensuring backups are created regularly according to company policy as well as testing all backups periodically
- Conduct regular server maintenance to ensure the server environment is functioning optimally.
Minimum Qualifications:
- Grade 1
- A+ and N+ Certification.
- Driver's license (Code EB/08).
Minimum Experience:
- 1 Year experience in Information Technology.
- Experience in the Microsoft Technology Stack (Window and Server OS) as well a good understanding of Network Technologies
Behavioural Competencies:
- Ability to deliver finished work on time.
- Ability to drill into the detail of issues to determine root cause whilst considering urgency, importance, risk and reward factors.
- Ability to actively and enthusiastically build a network whilst creating an atmosphere of cooperation in pursuit of company goals.
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